Sustainability Performance

TVO values on ​​balancing and assessing the business's success with protecting the environment (Environment), social responsibility (Social), including creating business growth with transparency and accountability (Governance) or ESG.

Economic Sustainability

Corporate Governance

TVO places importance on conducting business with honesty, transparency, and integrity. To ensure effective corporate governance, a Governance and Compliance Committee has been established to develop practices, communication, and oversee operations efficiently, aligning with good corporate governance principles. In 2023, the Company conducted reviews of various policies, including Corporate Governance Policy, Supplier Code of Conduct, Human Rights Policy, Tax Policy, Disclosure Policy, Sustainable Development Policy, Environmental Policy, Water management policy, Energy Policy, Quality, Safety, Occupational Health and Working Environmental Policy, Related Party Transaction Policy, Anti-Corruption Manual and Whistleblower Policy, ensuring compliance with relevant laws, regulations, and business conduct criteria for directors, executives and all employees.

Corporate Governance Policy Download
Supplier Code of Conduct Download
Human Rights Policy Download
Tax Policy Download
Disclosure Policy Download
Sustainable Development Policy Download
Environmental Policy Download
Water management policy Download
Energy Policy Download
Quality, Safety, Occupational Health and Working Environmental Policy Download
Related Party Transaction Policy Download
Contributions to External Organizations and Associations Download

Performance and evaluation of CEO

The Company evaluates the performance of chief executive officers, executives, and employees annually. Performance is evaluated based on: leadership, formulation of strategic plans, implementation of strategic plans, financial planning and performance, relationship with the Board, external relations, administration and personnel relations, succession plan, knowledge of products and services, and personal characteristics.

Performance in the short term covers the following indicators:

  • Financial returns (e.g. net profit)
  • Other non-financial indicators (e.g., customer satisfaction scores, resource management efficiency, greenhouse gas emissions reduction, and other significant ESG indicators

Performance aimed at building the company’s long-term performance and management capabilities and leadership capabilities that will affect the company’s long-term sustainability.

These achievements reflects returns for the Chief Executive Officer. There is a transparent and reasonable process for determining compensation. compensation consists of salaries and bonuses.

Performance and evaluation of Employees

The company incorporates good corporate governance principles into its performance evaluation criteria for determining salary adjustments and bonuses. This includes compliance with the business code of conduct, organizational policies, and applicable laws, as well as active participation in promoting a culture of transparency, accountability, anti-corruption, and support for the organization’s sustainability goals. The evaluation process combines input from supervisors, peer feedback, and self-assessments to ensure a well-rounded and accurate reflection of each employee’s performance and commitment. Scores from these criteria are then used to fairly and appropriately calculate compensation and bonuses.

Anti-Corruption

TVO supports conducting business ethically and transparently. Therefore, it has announced the adoption of the 'Anti-Corruption Manual and Supplier Code of Conduct' to establish honest practices in business operations. This ensures that TVO has appropriate measures in place to prevent corruption and enables thorough consideration and careful execution of business decisions that may involve risks.

In addition, TVO has assigned 'The Guidelines for Giving/Receiving Gifts, Souvenirs, and Hospitality' to ensure that giving/receiving gifts, souvenirs, and hospitality occurs with honesty, devoid of any expectations of benefits or favors, thus mitigating the risk of corruption. Furthermore, TVO actively solicits collaboration from its suppliers to adhere strictly to the Supplier Code of Conduct, Anti-Corruption Policy, and No-Gift Policy. This is facilitated through the issuance of formal communications, including a 'Letter requesting your cooperation to refrain from accepting gifts' and an 'Invitation letter for suppliers to join the Thai Private Sector Collective Action Against Corruption (CAC)' for employees to engage with suppliers effectively. This includes the preparation of a 'Report form for receiving gifts, assets, or any other benefits' emphasizing the significance of adhering to the No-Gift Policy and the Anti-Corruption Policy throughout all operational processes.

The operational process is as follows:

Communicating and educating employees
  • Conduct a training program on “Business Ethics, Anti-Corruption, and ESG” to raise employees' awareness and understanding of business ethics, cybersecurity, anti-corruption, and ESG principles, at least once a year.
  • Test employees' comprehension of business ethics practices, cybersecurity measures, anti-corruption policies, and adherence to regulations, while fostering awareness of environmental, social, and governance (ESG) issues effectively.
  • Communicate the Company's anti-corruption policy and guidelines on the Company website to ensure compliance and implementation by employees.
  • Disseminate the No Gift Policy via internal communication channels (Intranet and email) to support operations under good governance principles.
Communicating with key suppliers both domestically and internationally
  • Sending letters requesting cooperation to refrain from accepting gifts during the New Year festival to reinforce the organizational culture of transparency.
  • Announcing the company's anti-corruption policy and business partner ethics on the company website to establish common practices.
  • Inviting supplies to join the Thai Private Sector Collective Action against Corruption network to collectively push for a corruption-free society.
Complaint Management When encountering inappropriate behavior or contrary to ethical standards, actions that violate or fail to comply with the law include Code of Conduct, Company Regulations, Corporate Governance Policy, and Anti-Corruption Policy. TVO had channels for whistleblowers and complaints to allow stakeholders to express their opinions freely and report any illegal actions directly to the Audit Committee or the Internal Audit Office via letter, email, or the Company’s website (https://www.tvothai.com/th/corporate-governance)

In 2023, TVO was invited by the Thai Private Sector Collective Action against Corruption (CAC) to participate in the CAC Change Agent project. The project aimed to expand the network of transparent businesses to supplier companies, co-developing the potential of suppliers throughout the value chain, showcasing a commitment to transparent management in accordance with corporate governance principles. This fosters confidence among all stakeholders. Suppliers expressing interest in joining the Thai Private Sector Collective Action against Corruption (CAC)

In 2024, TVO was appointed as a CAC Change Agent, demonstrating its commitment to promoting and driving transparent and ethical practices within the organization. This includes policy formulation, fostering a transparent corporate culture, and organizing activities to raise awareness. Additionally, TVO has supported and encouraged businesses in its network to enhance anti-corruption standards, including persuading 6 partner companies to declare their intention to join the CAC under the SME Certification Program 2024. This recognition positions us as a trusted agent for driving sustainable change in the business sector, and received the CAC Change Agent symbol from CAC.

Goal

The number of complaint cases regarding business ethics (if any) investigated and confirmed is 0 cases

Performance Summary 2023

Reporting areas Number of breaches in FY 2023
Corruption or Bribery 0
Discrimination or Harassment 0
Customer Privacy Data 0
Conflicts of Interest 0
Money Laundering or Insider trading 0
Anti-Corruption Manual Download
Whistleblowing Policy Download

Materiality Assessment

TVO collected, prioritized, and assessed materiality assessment at least annually by considering factors crucial to business operations in the economic, environmental, social and human rights dimensions throughout the Company's value chain. This process involved assessment and prioritization based on the Global Reporting Initiative (GRI) sustainability reporting framework, as follows:

1. Materiality issue identification
Collects issues related to ESG, as well as risks and opportunities that may impact business operations and financial performance
2. Prioritization and Assessing Sustainability issues
  • Considers issues that impact to the Company in 2 dimensions:
  • Stakeholder’s expectations or concerns
  • Financial impact on business by conducting interviews with TVO’s executives and the Company’s stakeholders
3. Approval of sustainability assessment results
Consider for approval by the Environment, Social and Governance Committee (ESG) (Board Level).
4. Formulation of sustainability strategies and goals
Assign the relevant departments in each aspect to determine long-term strategies, goals and related operational activities.
5. Communicating Materiality issue to stakeholders
Share the results of sustainability issue assessment to relevant stakeholders through various channels

Materiality Matrix

Material Issues for Enterprise Value Creation and Matrix

Materiality Issues Business Impact Business Case Business strategies Target/Metric Progress Metric linked to executive compensation
1. Occupational Health & Safety Risk Effective Safety and Occupational Health Management can reduce the risk of accidents and incidents in the workplace. Conversely, ineffective safety and occupational health management can result in loss of life and property, interruptions in business operations due to damaged assets, legal penalties, and negative impacts on the Company’s reputation and credibility. The business interruption caused at least 36 million THB in revenue loss due to operational discontinuity or suspension of operations from high-consequence work-related injuries 1.Determine Quality, Occupational Health, Safety, and Environmental Policy by communicating them to both factory and head office employees for awareness and implementation.
2. Establish a safety, occupational health, and environmental committee for the workplace.
3. Build a safety culture and support the adoption of safety and occupational health principles for implementation in operations to ensure compliance with relevant laws and regulations for all employees, as well as adherence to ISO 45001 standards (Occupational Health and Safety Management System)
1) No work-related lost time injury continuous for 6,000,000 working hours within 2024
2) The TRIR value was lower than the industry average in Starch and Vegetable Fats and Oil Manufacturing (NAICS 311220), with a value of 0.8
1) No work-related lost time injury continuous for 3,678,544 working hours
2) TRIR was 0.47
-
2. Efficient Resource Management Cost Effective energy management can help mitigate the impacts of climate change, increase business opportunities, and instill investor confidence. The utilization of renewable energy has been replacing fossil fuels over 85% of the total energy consumption per year, the biomass energy and the solar energy can reduce GHG emissions by 162,600 tons of carbon dioxide equivalent per year. The result of solar roof installation in 2023 can reduce electricity cost 7.2 Million THB.
Meanwhile, ineffective resource management can indeed lead to increased production costs and reduced profit potential.
1 Optimize production processes and upgrade equipment for maximum energy efficiency.
2. Increase the proportion of clean energy usage to replace fossil fuel consumption.
3. Study innovations and technologies, aiming to reduce the carbon footprint per product.
4. Evaluate the risks and opportunities arising from climate change
Reduce energy consumption in production by 2% from the 2023 baseline to 1.5 GJ/ton of soybeans by 2024 Energy consumption in the production process: 1.53 gigajoules per ton of soybeans Under corporate KPI, one of the CEO KPI is the ability to increase the efficiency of energy consumption, which leads to the compensation such as annual bonus The energy efficiency covers the use of electricity and stream which should be lower than 1.5 GJ/ton of soybeans by 2024
3. Talent attraction and development Revenue Talent attraction and development initiatives can contribute to organizational development in alignment with strategic objectives, thereby enhancing competitiveness within the business environment and operational efficiency. On the contrary, insufficient efforts in talent development and attraction may result in challenges retaining quality employees, production errors, and delivery inaccuracies. Such inadequate investment and management in human capital lead to the decreasing rate of HCROI (1.4 decrease compared to previous year) which can significantly impact a company’s revenue in several ways such as reduced productivity and increased cost resulting from new recruitment and training. 1. Provide equal basic benefits and welfare to all levels of employees, compared to leading organizations. Additionally, there is a policy of hiring local people, which promotes job creation in the community.
2. Promote employee development by organizing training courses or activities related to each job position, ensuring continuous self-development among employees.
3. Create employee engagement to the Company by fostering a positive work environment and valuing employee participation and feedback
1) Increasing the average training hours for employees at all levels to a minimum of 18 hours/person/year by the year 2024
2) Employee engagement level with the organization of at least 80% by the year 2024
1) The average hours training for all level of employees were 17 hours/person/year
2) Employee Engagement Rate was 61.27%
Under the corporate KPI, employee engagement levels and the overall employee experience are key performance indicators (KPIs) for the CEO. The CEO's performance is evaluated on their ability to effectively manage, develop, and support employee talent, as well as their leadership in optimizing the recruitment process.

Material Issues for External Stakeholders

Impact Business Value Chain Topic relevance on external stakeholders External Stakeholder Metric
Efficient resource management can significantly reduce cost and material scarcity risks. Additionally, effective energy management and the use of renewable energy can help mitigate the impacts of climate change. Operation

[Positive ] Efficient resource management is significantly towards environmental protection in preventing and taking responsibility for the environmental impacts. TVO aims for reductions of the natural resources and the cause issues for surrounding communities, helping to mitigate environmental impacts from production processes, especially the clean energy usage to reduce the company’s GHG emissions.

The utilization of renewable energy has been replacing fossil fuels over 85% of the total energy consumption per year, the biomass energy and the solar energy can reduce GHG emissions by 162,600 tons of carbon dioxide equivalent per year

Additionally, the primary fuel source to generate steam energy during the manufacturing process derived from agricultural residues such as chaff and palm shells, replacing the fossil fuels by more than 60,000 tons per year.

  • Environment
Output Metric
  • Total number and intensity of energy consumption
Impact Valuation
  • Environmental value lost/gained
  • Increase of renewable energy use
Impact Metric
  • 1.43 % GHG emission reduction per year
Effective Safety and Occupational Health Management reduces workplace risks, ensures business continuity, and builds confidence among employees, suppliers, communities, and government agencies Operation And Supply Chain

Safety and Occupational Health Management addresses workplace accidents and incidents impacting employees, contractors, and surrounding communities’ health and property. TVO fosters a safety culture by promoting safety awareness and careful work practices across value chain.

The Quality, Occupational Health, Safety, and Environmental Policy, along with the workplace committee is established to ensure compliance with relevant laws, regulations, and ISO 45001 standards. The safety awareness programs are provided to employees and suppliers. In 2023, 100% of total employee work in factory was trained by using OHS Program, and there were no fatalities in the last 5 years.

The commitment extends to suppliers’ safety and occupational health management as one of key criteria in supplier screening and assessment. TVO has guidelines and collaborations support suppliers align with the Supplier Code of Conduct and standards. In 2023, 100% of new suppliers acknowledged and signed acceptance of the Supplier CoC.

  • Social
  • External employees (e.g. supply chain, contractors)
Output Metric
  • Number of work-related injuries and fatalities
Impact Valuation
  • Health costs caused/avoided
  • Caused health cost of assurance or medical treatment per person
Impact Metric
  • Increase cost of work-related medical expense

Corporate Risk Management

TVO recognizes the uncertainties that may arise from both internal and external factors, impacting the organization's goals. Therefore, the Company applies the COSO (The Committee of Sponsoring Organizations of the Treadway Commission) international standard framework for the internal control system, which has been enhanced to complement the Enterprise Risk Management (ERM) framework, known as the COSO-ERM Framework. This approach is implemented across business operations, addressing risk management in strategy, operations, finance, regulatory compliance, environmental and social factors, ethics and emerging risks, including risks and opportunities from climate change. This systematic risk management approach enhances the effectiveness of the business strategies.

Risk management structure

Board of Director Level

The Audit and Risk Management Committee, appointed by the Board of Directors, is responsible for setting policies and frameworks for enterprise risk management, including defining the level of risk acceptable to the organization (Risk Appetite). This framework is proposed by the Risk Management Working Group before being presented to the Board of Directors for approval. The committee provides advice and recommends strategies for risk prevention and mitigation to ensure risks are maintained at acceptable levels.

The committee evaluates risk criteria and scope, supervises, and supports effective risk management processes. It ensures that the company’s significant organizational risks align with its business direction, investments, and related or other businesses. Additionally, the committee delegates risk management tasks to the Risk Management Working Group and executives, monitors progress, and conducts regular follow-ups.

The committee reports the results of its oversight and compliance with risk management policies to the Board of Directors on a regular basis. In the event of a significant issue that could materially affect the company, the Audit and Risk Management Committee must promptly report it to the Board of Directors for immediate consideration.

Management Level

The Audit and Risk Management Committee assigns the Chief Executive Officer (CEO) to drive various policies from the Audit and Risk Management Committee to management-level implementation, establishing an organization risk and risk appetite, defining risk management processes and measures, as well as monitoring, reviewing and reporting to the board of directors and relevant stakeholders. In this regards the CEO appoints a 'Risk Management Working Group' with the Managing Director as the chairperson to developing a Risk Management Plan with operational risk owners.

Operational Level

Risk owners or risk coordinators such as head of production, head of marketing by products line, information technology manager, are responsible for developing a risk management plan, by analyzing, assessing and defining objectives and Key Risk Indicators (KRI), as well as establishing risk management measures (Mitigation Plan) covering the entire organization. They also set the organization's Risk Appetite and Risk Tolerance levels at least twice a year and report operational results to the MD, a chairman of Risk Management Working Group, which reports to the CEO for acknowledge and propose to the Audit and Risk Management Committee, for ensuring that the risk management outcomes of risk owners align effectively with the plan.

Components of Risk Management

TVO implements enterprise risk management (ERM) in alignment with the COSO ERM: 2017 framework, focusing on identifying risks that may impact organizational objectives and integrating these with strategic management to ensure comprehensive risk consideration in decision-making. Internal controls play a critical role in reducing risk likelihood and enhancing operational reliability, while Business Continuity Management (BCM) ensures the organization can respond effectively to unexpected events and maintain uninterrupted operations. Internal audits evaluate the adequacy and effectiveness of risk management processes, ensuring risks are appropriately managed and aligned with organizational goals.

Risk Management Process

TVO employs a comprehensive risk management process to ensure that risks are effectively managed to achieve organizational objectives. It begins with Objective Setting, aligning risk management efforts with the company's strategic goals. Risk Identification follows, identifying potential risks that could impact the achievement of these goals. In Risk Assessment, the identified risks are evaluated and prioritized using a Risk Matrix to assess their likelihood and potential impact. Once assessed, the company proceeds with Risk Response, selecting appropriate actions such as risk mitigation, transfer, or avoidance. Control Activities are implemented to establish mechanisms to manage and reduce risks during operations. Finally, Monitoring is conducted to evaluate the effectiveness of controls and the overall risk management process, ensuring that risks are continuously managed and the company remains aligned with its objectives.

Risk level determination

The criteria for assessing the severity level of risks used by TVO is a 5x5 matrix. The severity levels of risks have 4 levels, where both management and employees can assess the likelihood of occurrence and the impact of risks by scoring from 1 to 5 as shown in the diagram below.

Level Meaning
Extreme
(E)

At a level unacceptable to the organization, requiring immediate action.

Status: The risk is extremely high and may have no risk management measures in place, or existing measures are insufficient to bring the risk to an acceptable level.

Management: The organization must implement additional risk management measures immediately through corporate risk management.

High
(H)

At a level unacceptable to the organization, requiring immediate action.

Status: The risk is extremely high and may have no risk management measures in place, or existing measures are insufficient to bring the risk to an acceptable level.

Management: The organization must implement additional risk management measures urgently through functional risk management.

Medium
(M)

The risk is at an acceptable level but requires close monitoring.

Status: The risk is moderate and may have a potential impact on the organization.

Management: The organization must closely monitor the risk.

Low
(L)

The risk is at an acceptable level but requires continuous review.

Status: The risk has a minimal impact on the organization.

Management: The organization must continuously review the risk.

Example of risk level determination

(In the fiscal year 2024)

Ensuring Production Continuity and Business Operations

Impact Inherent Risk Level Management Measures
  1. Prolonged unavailability of the company’s critical information systems due to emergencies.
  2. Prolonged unavailability of the E-mail Server.
  3. Damage to other information system servers or prolonged unavailability of software.
High
  1. Establish a backup server in the form of a Hot Site, which functions as a mirror site, storing data in two locations. If a disaster occurs, the backup system can operate almost immediately.
  2. Implement a Disaster Recovery Plan (DRP) and conduct recovery drills once a year to prepare for business disruptions.
  3. Transition the E-mail system from in-house installation to a Cloud Service provided by Microsoft to enhance cost-efficiency and management effectiveness, leveraging the provider’s DR Site.
  4. Utilize a backup system (Local & Off-Site backup) with scheduled frequency and monitoring as specified in the department’s ISO process, e.g., daily backups for File Server.
  5. Enhance the backup system to cover all critical company information systems, such as SAP and other information systems, to mitigate recovery issues arising from cybersecurity risks.

Emerging Risk

1. Risk from Cybersecurity Threats

Description: Our business operations rely heavily on computer systems and networks, including the internet, for diverse purposes such as database management, data exchange, stakeholder communication, customer outreach, advertising, and sales channels. We recognize the escalating frequency, complexity, and sophistication of cyberattacks, significantly heightening cybersecurity risks.

Impact Inherent Risk Level Management Measures

The unavailability of critical infrastructure and software, unauthorized access or misuse of sensitive data, and potential damage to our reputation, trust, and public image.

Extreme
  1. Engage experts or consultants in Cyber Security (Out-source) to review, improve, and provide recommendations for procedures to mitigate and prevent high impacts on business operations.
  2. Evaluate and improve IT Risk and Security processes.
  3. Increase the team responsible for System Engineer/Security to monitor, prevent, and respond to Cyber threats, and provide regular reports to management. Alternatively, use specialized Cyber Security Services with effective Cyber threat detection/surveillance tools to manage and respond to cybersecurity incidents promptly to minimize potential impacts.
2. Climate related risk

Description: The Company relies heavily on waterway transportation for key raw materials and has its production facilities located near a river. Maintaining normal water levels is therefore critical for uninterrupted operations. Additionally, new regulations related to climate change could significantly impact the Company’s operations and costs.

Impact Inherent Risk Level Management Measures

1. Physical Risks (Floods)

  • Discontinuation of raw material shipments to the factory via the river.
  • Temporary shutdown of the production process.
Hight-Extreme
  1. Monitor and evaluate risks related to natural disasters, and formulate Business Continuity Plans and Business Continuity Management (BCP/BCM) for potential flooding scenarios.
  2. Prepare a list of alternative raw material transporters capable of delivery during a crisis, particularly when the primary source country (for soybeans) is unable to supply materials due to the repercussions of natural disasters.

2. Transition Risks (Carbon Tax)

  • Elevated operating expenses resulting from carbon tax enforcement.
  • Increased capital expenditures due to machinery investments for carbon emission reduction.
  • Reduced profits stemming from the escalated operating costs.
Hight
  1. Consistently review the company's policies and measures to ensure that they align with existing and new laws and regulations.
  2. Assess the organization's carbon footprint to anticipate future scenarios and develop plans for reducing greenhouse gas emissions
  3. Study technologies and projects aimed at reducing carbon emissions

In addition, TVO publishes details of various risk factors, the impact that may occur, and management guidelines on Form 56-1 One Report 2023, Part 1-Section2: Risk Management, page 40-48.

Management of Value Chain

TVO prioritizes comprehensive management throughout the value chain to ensure sustainable operations. This involves risk management that considers potential impacts on the business, the environment, society, and adherence to good corporate governance practices.

  1. Raw Material Procurement
    • Emphasize the importance of raw material sourcing from sustainable cultivation practices that adhere to international standards.
    • Promote the domestic cultivation of soybeans to increase yields per rai for Thai farmers, ensuring high-quality raw materials that meet the standards.
    • Encourage business partners to operate ethically, respect human rights, and be socially responsible by incorporating Environmental, Social, and Governance (ESG) factors into partner selection to support sustainable operations.
  2. Inbound Logistic
    • Emphasize the importance of safety in transporting raw materials, requiring business partners to comply with legal requirements and transportation standards to minimize transportation-related impacts.
    • Provide mandatory safety training to all business partners prior to workplace entry, promoting occupational health, safety, and a safe working environment.
  3. Production
    • Integrate digital technology to enhance competitiveness, develop and improve production processes to be environmentally friendly. Increase the proportion of renewable energy use, reduce greenhouse gas emissions and optimize resource utilization for maximum efficiency.
    • Mitigate the impact of production processes on communities, society and the environment by establishing a community relations team for monitor, mitigate, find solutions for prevention and correction, and help build relationships with the communities surrounding the factory.
  4. Marketing and Sales
    • Develop products and continuously improve services to meet customer needs, enhance customer experience and foster customer loyalty both animal feed products and consumer edible oil products.
    • Expand into new markets abroad while maintaining quality, nutrition, and food safety standards under fair price competition.
    • Strive to develop low-carbon products to support our partners in achieving carbon neutrality and net-zero greenhouse gas emissions targets.
  5. Outbound Logistic
    • Efficiently manage the distribution of products to deliver them promptly to customers and consumers, both domestically and internationally.
    • Provide training on safety awareness before partners enter the workplace to promote occupational health, safety, and environmental conditions.
  6. Customers and Consumers
    • Research and develop new products to meet current consumer consumption trends.
    • Foster understanding of good nutrition through company products, promoting continuous recognition of the company's brand by customers and consumers.
    • Survey customer and consumer satisfaction to develop and improve products and services, including logistics management, to maximize customer satisfaction across all customer segments.

Sustainable Procurement

TVO is dedicated to establishing relationships with suppliers and developing work processes to create value for all stakeholders, a key chain to success in business operations. The Company believes that sustainable success must consider environmental, social, and governance (ESG) issues by managing opportunities and risks in all dimensions of business operations. The results would lead to long-term value creation with suppliers and enhance competitiveness.

TVO aimed to achieve 100% acknowledgment and fully signing of the Supplier Code of Conduct by 2024

TVO announced the adoption of "Green Procurement" policy and set a target to procure environmentally friendly goods and services, aiming to achieve 50% of the total procurement volume from chemical and packaging suppliers by 2028, to support the goal of fostering environmentally responsible partnerships.

Supplier Code of Conduct Download
Green Procurement Policy Download

TVO Established guidelines for selecting suppliers and ensuring that there is a process for assessing suppliers to meet operational standards that cover human rights, labor, environmental issues, and anti-corruption, in line with principles of Economic, Social, and Governance (ESG) practices.

Supply chain management Download

Sustainable Sourcing raw materials

Soybeans serve as a vital raw material for the Company. TVO sources high-quality soybeans from local Thai farmers, which contributes to their increased income. These farmers primarily cultivate soybeans in Sukhothai, Kamphaeng Phet, Uttaradit, Phichit, Chiang Mai, and Khon Kaen. However, soybean cultivation in Thailand has notably declined since 2014, partly due to low yields averaging around 250-270 kilograms per rai. This decline has resulted in high costs and low or to non-profit, prompting farmers to abandon soybean cultivation in favor of alternative crops.

Recognizing the significance of supporting domestic soybean cultivation, TVO initiated a new soybean species planting experiment project. This project began with the establishment of experimental plots spanning a 24-rai area in Mae Taeng and Mae Rim districts of Chiang Mai province in late 2022, with harvests occurring in May 2023. The results from these plots showed that refining soil nutrient management and adopting spaced planting methods significantly increased soybean yields, surpassing the national average yield in Thailand.

In 2023, TVO continued its project, expanding it to include San Sai and Mae Taeng districts in Chiang Mai. This expansion involved 21 interested farmers, covering a total experimental cultivation area of 104 rai. The project aims to boost soybean production, motivate farmers, reduce cultivation costs, increase yields, generate additional income, and enhance the quality of life for soybean farmers, thus supporting sustainable livelihoods.

Regarding soybean importation from Brazil, America, and Argentina, global impacts such as volatile weather conditions and geopolitical conflicts have led to lower-than-expected yields. Additionally, disruptions in transportation routes have affected raw material logistics. TVO has closely monitored these situations, planning raw material procurement and risk assessments to ensure uninterrupted production and supply chain operations.

In 2023, as international travel restrictions eased, TVO conducted on-site inspections of soybean plantations in source countries. The objective was to evaluate the aspirations and capabilities of each raw material source, predicting environmental factors' impact on sourcing. The Company gathered information from analyses and research studies to plan procurement and began evaluating sustainability risks for suppliers based on reliability, emphasizing compliance with good governance principles and minimizing negative societal and environmental impacts. Additionally, TVO joined Sedex for ethical trade audits and became a member of the Round Table on Responsible Soy Association (RTRS)+.

Environmental Sustainability

Environmental Policy & Management

Environmental operations, the Company recognizes the importance of environmental protection in preventing and taking responsibility for the impacts that may arise from operations, both inside and outside. Therefore, TVO has established an “Environmental Policy” published on the company's website: https://www.tvothai.com/en/corporate-governance to encourage the development of environmentally friendly production processes, reduce greenhouse gas emissions, systematically manage water, ensure the most efficient use of resources, and contribute to the preservation of biodiversity and ecosystems

Environmental management and operations are under the "Environmental and Social Working Group" or "ES Working Group," which selects a representative from each relevant department. This working group serves as the central unit for collecting environmental data from all aspects of operations, covering climate change, energy management, water management, and waste from production processes. These data have been targeted toward reducing resource usage both in the short and long term, mitigating impact of the production process, promptly responding to complaints, and informing the ESG management group of progress.

TVO monitors various aspects of environmental performance and reports them to the management team on a monthly basis. This process enables the identification of root causes and the implementation of improvements to ensure that environmental performance aligns with established targets. Additionally, TVO conducts regular internal audits on environmental aspects and impacts, covering both the company’s operations and related activities, covering 100% group-wide production-sites – TVO1 & TVO3*. These assessments are conducted in accordance with ISO 14001 standards and are routinely reviewed internally to ensure continuous improvement. Moreover, one of our production – TVO1 site has ISO14001 certification, accounted for 50% of total production sites.

*Remark: TVO has 3 operational sites, only TVO1 and TVO3 are production-sites, TVO2 is the warehouse operation.

Environmental Policy Download

Climate Change and Energy Management

TVO has set a long-term target to achieve carbon neutrality by 2045 and net zero emissions by 2060. This includes an interim target to reduce greenhouse gas emissions (Scopes 1 and 2) by at least 20% by 2035, compared to the baseline of 2021, aligning with Thailand's and international goals. These actions aim to mitigate the impacts of climate change on the economy, society, and the environment.

Target 2023 Performance
Reduce energy consumption in production by 2% from the 2023 baseline to 1.5 GJ/ton of soybeans by 2024 Energy consumption in the production process: 1.53 gigajoules per ton of soybeans
Reduce non-renewable consumption to 15% The portion of non-renewable consumption = 15.3%
Reduce Greenhouse Gas Emissions by 20% from base year of 2021 by 2035 Greenhouse gas emission 46,015 tonCO2e
Certify Carbon Reduction Footprint of Angoon 1 L by 2025 In the process of reducing plastic packaging usage to lower the product's carbon footprint.

ISO 50001

TVO has achieved ISO 50001 certification, the global standard for energy management systems. This significant milestone underscores our commitment to energy efficiency and sustainability. As part of our compliance with ISO 50001, we conduct regular energy audits to identify opportunities for enhancing energy performance throughout our operations. The results from these audits are used to develop and implement a comprehensive energy conservation plan. Additionally, we place an emphasis on knowledge management by conducting energy conservation training programs for relevant staff, ensuring our team is equipped with the skills and expertise to drive best practices.

Certificate of CFO 2023 Download

TVO began installing solar rooftop electricity generation systems in 2020. Currently, TVO has installed a total of 2 megawatts of solar power capacity, which has resulted in a total reduction of 2,600 tons of carbon dioxide equivalent in greenhouse gas emissions throughout the project. In addition, in TVO is implementing an additional seven solar rooftop installation projects during the years 2024–2025. When completed, it is expected that the total electricity production capacity will exceed 8 megawatts, covering an area of 44,000 square meters. Furthermore, there are plans for continuous installation. This initiative represents another significant step toward helping TVO achieve the goal of net zero greenhouse gas emissions.

Water and Wastewater Management

"Water" is considered a crucial resource in the production process, impacted by extreme weather events brought on by climate change, which have a significant effect on water users in all regions. TVO places emphasis on integrated water management services to prevent and mitigate potential impacts resulting from its water usage.

Water Use Assessment to Identify Opportunities for Efficiency Improvements

A key element of our water efficiency strategy is conducting a water balance to systematically assess water use. This involves:

  1. Creating a Water Balance: Tracking all water inputs, outputs, and flows within our facilities to gain a clear understanding of water usage patterns.
  2. Benchmarking: Comparing water balance data against industry norms to identify inefficiencies.
  3. Technological Integration: Leveraging advanced tools like flow meters and IoT-based monitoring to improve the accuracy and granularity of water balance studies.
  4. Opportunity Identification: Using insights from the water balance to uncover specific areas for efficiency improvements, such as process optimization and leak detection.
Reduce external water consumption in accordance with the principles of the 3Rs
  • Reduce - Conducting a survey and developing a plan to reduce unnecessary water usage. For example, reduce the quantity of water entering the steam boiler system by limiting the blowdown water volume to a maximum of 2% of the total water discharge rate.
  • Reuse - Enhancing the production system to recycle used water that continues to meet quality standards for utilization in units that do not necessitate high-quality water. For example, reusing blowdown water from the cooling tower for the dust trap spray pond and utilizing reject water from the reverse osmosis (RO) process as compensation water for the cooling pond in the extraction plant.
  • Recycle - Installing machinery to recycle wastewater. For example, recycling reject water from the RO system and the resin washing water back through the new water softening process

As a consequence of consistently implementing over 20 projects related to the 3Rs (Reduce, Reuse, Recycle) between 2022 and 2023, TVO has successfully diminished external water consumption by over 40,000 cubic meters annually.

Water Management Policy Download
Awareness Training for Employees

We ensure that employees are actively engaged in our water efficiency initiatives through regular training programs, which include:

  1. Specialized Training for Key Staff: Employees working directly with water consumption and water efficiency management programs, such as operational staff, facility managers, and maintenance teams, receive tailored training on optimizing water use and improving management practices.
  2. Practical Guidance on Water Conservation: All employees are educated on water-saving techniques, such as promptly addressing leaks and using water responsibly in daily tasks.
  3. Organization-Wide Awareness Campaigns: Broader initiatives encourage a culture of sustainability, inspiring everyone to contribute to our water efficiency goals.
Zero Discharge

TVO’s comprehensive approach has led to a significant milestone: zero wastewater discharge. By utilizing treated wastewater for essential processes such as boiler scrubbers and cooling systems, we have eliminated discharge into external environments, contributing to resource conservation and environmental protection.

Unit FY 2020 FY 2021 FY 2022 FY 2023 Target 2023
A. Water withdrawal Million cubic meters 0.204493 0.182745 0.895464 1.263244 -
B. Water discharge Million cubic meters 0 0 0 0 -
Total net fresh water consumption (A-B)  Million cubic meters 0.204493 0.182745 0.895464 1.26324 1.180
Business Impacts of Water Related Incidents

Since the start of our operations, we have never experienced any water-related incidents, such as operational interruptions or plant closures, with substantial financial impacts (over $10,000) in the past four fiscal years. This reflects our strong commitment to effective water management and operational resilience.

Water risk assessment

Implementing water risk management guidelines is regarded as a business preparedness measure to assess impacts, develop mitigation plans, and ensure continuous business operations.

TVO has conducted a water risk assessment, encompassing issues related to drought, flooding, raw water quality, as well as legal risks, resulting in the development of risk reduction and management measures. For example, sourcing alternative water sources and installing additional equipment in the production process to alleviate drought and water quality issues and preparing a BCM (Business Continuity Management) Plan and an emergency response plan to mitigate flood incidents. All water-related risks are recorded in the organization's risk register, which undergoes periodic review and reporting of operational progress to the management level and stakeholders annually.

"Moreover, in 2023, TVO conducted an assessment of risks and opportunities related to climate conditions in accordance with the TCFD (Task Force on Climate-related Financial Disclosures) standards. This resulted in the company gaining an understanding of the level and long-term impacts of water-related changes due to climate change, which has led to further preparation and responsiveness to water-related risks in the future.

Waste Management

TVO prioritizes the management of waste generated from the production process, packaging, office support, and product usage by emphasizing proper management, alongside maximizing resource utilization in accordance with the principles of a circular economy.

TVO achieved the target of zero waste to landfills since 2020. This year, the company has achieved a 100% waste utilization target. For example, converting spent bleaching clay into fertilizer, utilizing bleaching clay with a high calorific value to produce blended fuel for alternative energy usage in cement kilns, and utilizing treated wastewater internally within the factory premises without any discharge outside the area.

More than 90% of the waste consists of chaff ashes from the steam production in the manufacturing process. In 2567, the New TVO1 project installed new steam boilers capable of using various types of fuel, resulting in a significant reduction in chaff ash production from steam manufacturing processes. Furthermore, TVO is currently studying the utilization of chaff ash as raw material in other industries. This includes projects aimed at exploring the creation of new products from chaff ash to enhance livelihoods and provide income for retiring employees.

Waste audits

To ensure effective waste management, TVO follows strict audit processes that comply with ISO 14001 standards. In 2023, TVO1, which accounts for 50% of production sites, was certified to the ISO 14001 standard. In 2024, TVO expanded the best practices from TVO1 to TVO3 by initiating internal audits to ensure waste management practices are fully implemented across all operations. These audits involve thorough inspections of all areas within our plants, conducted by a team comprising members from various departments.

The internal audits focus on several key areas:

  • Ensuring proper daily waste management activities, such as effective waste segregation.
  • Maintaining the infrastructure needed for efficient waste handling.
  • Communicating waste management practices clearly to employees through internal channels, meetings, and visual aids.

These audits play a crucial role in ensuring compliance, identifying areas of significant waste generation, and uncovering opportunities for continuous improvement in our waste management process.

Food Loss and Waste Management

At TVO, we are committed to reducing food loss and food waste across all operations, including throughout the supply chain. Thanks to the efficient design of our soybean oil extraction process, we produce two primary products: soybean oil and feed ingredients, while achieving zero food loss in production. Additionally, by-products such as lecithin, soybean hulls, and crude degummed soybean oil are commercially utilized, ensuring optimal resource efficiency and contributing to our zero-food loss goal.

To further promote sustainability, we have implemented programs aimed at raising awareness among employees about food waste management. One such initiative involves repurposing leftover food from our dining facilities as animal feed. In 2023, this initiative successfully diverted 504 kilograms of food waste to animal feed programs managed by Bangkok Metropolitan Administration (BMA).

These efforts demonstrate TVO’s dedication to establishing measurable and impactful programs that address food loss and waste while contributing to alternative uses, aligning with our broader sustainability goals.

Result of Food Loss and Waste Management

In 2023, food loss and waste across TVO’s operations were measured and break-down by life-cycle state as follows:

  • Raw Material Handling (0 tons): Spoiled beans due to transportation time that can not use in production process.
  • Production (0 tons): There is no food waste due to the efficient design of the soybean oil extraction process and the ability to commercially utilize by-products (Feed Ingredient) .
  • After-Sale Product (7.15 tons): Cooking oil expired due to improper shelf-life management and was damaged during transportation. A total of 6.4 tons was reprocessed into new products.
  • Staff Activities at Production Sites : 504 kilograms of food waste from dining facilities, repurposed into animal feed.
  • Food loss & waste intensity : 0.001kg / tons Soybean

Management of Impacts and Complaints

TVO emphasizes the importance of managing the impacts arising from the production process and attending to complaints received through diverse channels. Additionally, the Company's establishment of a "Community Relations Team," responsible initially for coordinating with the community. This team will conduct household visits and promptly address various complaints, then coordinate with the relevant departments to solve the problem with the aim of minimizing the impacts from the production process. Finally, communicating back to the community to inform them of the results of ongoing improvement efforts undertaken by TVO.

The operation is divided into 2 parts, namely:

  • Short-term Plan
    Starting with identifying the causes of the impacts, followed by urgent corrective actions, performance evaluation, continuous monitoring, and random checks to assess the effectiveness of the improvements, along with continuous communication with the community.
  • Long-term Plan
    Creating a community map surrounding the factory to implement preventative measures and mitigate future impacts in alignment with seasonal variations and wind patterns. This includes planning maintenance activities and providing training on operational protocols to enhance adherence, thereby preventing the recurrence of impacts from the production process in the future.

In 2023, there were no formal complaints from the community regarding distinctive impacts from the production process, nor were there any complaints directed towards governmental agencies. Nevertheless, the Community Relations Team continues to engage in communication and field visits aimed at closely listening to feedback from the community and consistently monitoring potential impacts that may arise.

Result

Standard Data 2020 2021 2022 2023
GRI 307-1 Number of Non-compliance with environmental laws and regulations case
(Paid significant fines (>10,000 USD) related to environmental issues)
0 0 0 0
SET ESG Rating Number of Environmental Complain 0 0 0 0

Sustainable Agriculture and Animal Welfare

TVO recognizes the value and importance of natural resources and the environment, particularly agriculture, which is a fundamental and upstream factor of its business. As such, “TVO commits to promoting sustainable agriculture and animal welfare for all business operations under TVO’s management”, as well as for its agricultural partners, business partners involved in animal farming, meat processing and the manufacturing of food products , as follows:

  • Efficient Resource Management: Manage resources effectively, including reducing greenhouse gas emissions, energy consumption, water consumption, and significant environmental pollutants.
  • Reduction of Hazardous Chemicals: Consider reducing the use of hazardous chemicals or transitioning to environmentally friendly alternatives, including minimizing the excessive use of pesticides.
  • Climate and Energy Initiatives: Participate in and implement projects related to climate change, energy conservation, or adopting clean energy sources that contribute directly or indirectly to addressing climate change challenges and reduce Greenhouse Gas emissions.
  • Sustainable Agricultural Practices: Agricultural partners should apply sustainable farming principles, such as soil improvement and protect soil health, conducting water risk assessment, and planning for water security, along with enhancing agricultural productivity. Other practices should also be adopted to prevent the destruction of ecosystems.
  • Animal Welfare Policy: Suppliers and business partners involved in animal farming, meat processing and the manufacturing of food products must recognize the importance of and adhere to international Animal Welfare Policy based on the "Five Freedoms." These include ensuring Freedom from hunger, thirst and malnutrition, freedom from discomfort, freedom from pain, injury, and disease, freedom from fear and distress, and freedom to express normal behavior.

(Source : TVO’s Supplier Code of Conducts 2024)

International Standards Certification for Sustainable Agriculture

Raw Materials Certification or Accreditation The Coverage of products Certified Exposure of Product Certified
Soybean RTRS 0.0002% 0.0002%
Others: Moratorium and The U.S Soybean Sustainability Assurance Protocol 99.3% 99.3%
Sardines GMP Certificate issued by the Department of Fisheries, Ministry of Agriculture and Cooperatives, Government of Thailand 100% 100%

Striving for Sustainable Packaging

TVO recognizes the critical environmental challenges posed by plastic packaging. As a leading producer of vegetable oil, we use significant amounts of plastic in our packaging, which compels us to take responsibility for reducing our environmental footprint. Guided by our “Sustainable Packaging Policy and Guidelines”, we are committed to adopting innovative solutions that balance functionality, quality, and sustainability, ensuring our packaging supports a healthier planet.

“TVO is committed to eliminating unnecessary plastic packaging, single-use plastics, and reducing the use of plastic materials in packaging to address plastic waste issues and lower the carbon footprint of products.”

Target : “Reduce the carbon footprint of our 1-liter soybean oil packaging by at least 2% by 2025 through reductions in plastic material usage.”

Sustainable packaging policy and guideline Download

Significant progresses :

  • Successfully eliminating cap seals (single used plastics) from our bottles since 2022 has reduced unnecessary plastic waste by up to 3,600 kilograms annually.
  • Innovatively reducing plastic usage by 4 grams per bottle in 2020, the 1-liter vegetable oil bottles were redesigned to maintain durability, resulting in an annual reduction of up to 350,000 kilograms of plastic.
  • Continuous Development, In 2024, the plastic usage has been further reduced by an additional 3 grams per bottle. The updated design is currently undergoing quality testing to ensure it meets durability standards.
  • Continuously Increase % of recycled packaging, in 2024 the new Angoon 1 L. Box are changed to 100% recycled box.

Result:

Material type of Packaging used in 2023
Packaging Materials Coverage
(% of cost of goods sold)
Total Weight
(metric tonnes)
Recycled and/or Certified Material
(% of total weight)
Target 2023
(% of total weight) 
Wood/Paper fiber packaging 100% 1,991.57 43% N/A
Metal (e.g. aluminum or steel) packaging 100% 397.41 0 N/A
Glass packaging N/A N/A N/A N/A
Plastic Packaging Material
Plastics Packaging unit 2020 2021 2022 2023
A. Total weight of all plastic packaging tons N/A N/A N/A 2,753.93
B. Percentage of recyclable plastic packaging % of the total weight of all plastic packaging N/A N/A N/A 99.7
C. Percentage of compostable plastic packaging N/A N/A N/A 0
D. Percentage of recycled content within plastic packaging N/A N/A N/A 0
Coverage % of cost of goods sold N/A N/A N/A 100%

Social Sustainability

Human Rights

TVO has announced a “Human Rights Policy” outlining principles for conducting business to avoid threats, violations, and discrimination. Additionally, TVO has introduced a “Policy on Child Labor and Amelioration in Cases of Child Labor Found,” which addresses relevant employment sectors to ensure the prevention of child labor risks.

In 2023, the Company implemented Human Rights Due Diligence (HRDD) within the organization to identify and address HRDD issues throughout the value chain, ensuring that human rights violations are prevented. Moreover, the Company has established a welfare committee that acts as a central body for consulting on beneficial welfare for both employees and the Company. This committee reflects employees' opinions and suggestions, carefully considers all issues, and strives to maximize benefits for all sectors.

Human Rights Policy Download
Human Rights Due Diligence Download
The results of the 2023-2024 human rights audit Download

Safety and Occupational Health

Target 2023 Performance
Zero Accident,
No work-related lost time injury continuous for 3,000,000 working hours within 2023 and
No work-related lost time injury continuous for 6,000,000 working hours within 2024
No work-related lost time injury continuous for 3,678,544 working hours
The Lost Time Injury Frequency Rate (LTIFR) for employees is 0 cases per 200,000 working hours within 2024 LTIFR was 0
Total Recordable Injuries Rate (TRIR) did not exceed 0.22 within 2024 and lower than the industry average in Starch and Vegetable Fats and Oil Manufacturing (NAICS 311220), with a value of 0.8 TRIR was 0.47

Internal Inspection

The company conducts assessments to ensure compliance and evaluate the effectiveness of its management system in accordance with the ISO 45001 Occupational Health & Safety Management System standard. This includes internal audits at least once a year and annual surveillance visits conducted by external auditors. The findings from these audits are used to implement corrective and preventive actions to continuously improve operational processes.

Incident Investigation

To ensure that the Incident Investigation process for workplace injuries, occupational illnesses, and various emergencies is conducted effectively—leading to root cause resolution and the prevention of recurrence—TVO has established procedures that align with the Safety Incident Information and Reporting Standard and the Incident Investigation & Analysis Standard as follows:

Inspect the incident area
Create an accident occurrence registry
Investigate and analyze the accident by an investigation committee
Follow up on corrective and preventive actions
Report the results to management

Summary Table of Additional Data

GRI Indicators Data Unit 2020 2021 2022 2023
- Lost-Time Injury Frequency Rate (LTIFR)
3.4.4 Employees case/200,000 hours worked N/A 0 0 0
3.4.5 Contractors case/200,000 hours worked 0 0 0 0

The company has decided that workplace safety is a duty and responsibility for all employees, with the intention of fostering an organizational safety culture. Therefore, the Company has announced the Quality, Occupational Health, Safety, and Environmental Policy for the factory area, head office, and website. Additionally, the Safety, Occupational Health, and Environmental Committee of the Workplace have been tasked with monitoring and evaluating operations, as well as proposing improvement measures to prevent or reduce potential losses.

Quality, Occupational Health, Safety, and Environmental Policy Download

Employee Caring and Development

TVO promotes the continuous development of all levels of employee skills to adapt to ongoing changes in the business world. By promoting learning through both internal training programs and encouraging participation in external training, as well as fostering learning from real work experiences to emphasize continuous self-development among employees. An average employees training hours of 17 hours per person per year.

Compensation and Benefits

The company is committed to providing fair compensation based on performance, capabilities, and industry standards, with the aim of motivating employees and improving their overall well-being and quality of life.

Compensation and Benefits Guideline Download

TVO uses the living wage methodology from the Asia Floor Wage Alliance as a reference for calculating living wages. This methodology is applied to assess the wage levels of our employees to ensure they are paid a living wage.

“The assessment of whether employees in our operations are paid a living wage will be fully implemented by 2025.”

Employee Development Programs

Lean Enterprise Project: Enhancing Business Processes and Employee Skills

This project aims to improve the company's workflows by making them more systematic, reducing errors and waste, and shortening operational timelines. It also focuses on creating standardized working systems that align with international standards. This project emphasizes the development of employee skills through training and the application of Lean principles in work processes. It helps enhance the staff’s expertise in efficient process management, increases competitive capabilities, and promotes employees' key roles in driving the organization towards its sustainable development goals and future vision.

  • Impact of business benefits: Reduced production time, resulting in a cost saving of 360.41 MB in production costs.
  • Number of participants 36 persons, 2.97% of total employees
Happy Workplace Project

The company has launched a project in collaboration with the Department of Industrial Promotion, aimed at developing the essential skills of employees to suit modern workplace demands, particularly skills for creating a balance between work and personal life (Work-Life Balance). This helps improve work efficiency, enhance employee happiness, and strengthen the bond between employees and the organization. The program uses the Happinometer as a tool for assessment, enabling the company to analyze and refine employee skill development plans in various areas effectively and appropriately. This year, the company organized training sessions and activities such as The TVO Traditional Football Project and the Virtual Run, Say goodbye to office syndrome and conquer stress (burnout), and Retirement Preparation: Good Finance, Good Life. These activities not only enhance employees' work skills but also foster a lasting connection between employees and the organization.

  • Impact of business benefits: The employee engagement rate increased from 61.27% in 2023 to 62.08% in 2024
  • Number of participants 423 persons, 34.84% of total employees
Employee engagement level with the organization
2023 2024
Target 60% 80%
Performance 61.27% 62.08%

Type of Performance Appraisal

TVO has assessed the performance of employees in various ways as follows:

1. Management by objectives

TVO has a policy to provide fair compensation to employees at all levels, taking into account annual performance evaluations, employee potential, and the company's overall performance. In 2023, to set annual goals and targets for individual employees, the company introduced the Performance Management System (PMS) to enhance the efficiency of employee performance evaluations. This system aims to develop employee capabilities and encourage active participation from all employees in driving the organization toward success. Additionally, the PMS fosters motivation by helping employees recognize their strengths and areas for improvement, laying a solid foundation for continuous skill and capability development.
Frequency: Annually

2. Multidimensional performance appraisal

In 2024, TVO implemented the 360-degree feedback system as part of its employee promotion process. This system is designed to foster comprehensive development for both employees and the organization. It provides employees with the opportunity to receive feedback on their strengths and areas for improvement from various perspectives, including supervisors, colleagues, and subordinates. This approach ensures a more comprehensive, transparent, and unbiased evaluation process. Employees can utilize the feedback to develop their skills and capabilities effectively. The system also promotes an open organizational culture that embraces feedback, enhances team relationships, and supports precise and effective decision-making in employee development and sustainable organizational management.
Frequency: Twice a year

Employee Support Program

The company is committed to implementing various programs focused on promoting and maintaining the physical and mental health of employees. The goal is to ensure that every employee is happy and enjoys good physical and mental well-being, enabling them to perform at their full potential. These programs not only enhance employees' quality of life but also foster engagement and strengthen the bond between employees and the organization, contributing to long-term sustainable success.

In 2024, the company began to transform its work structure and provide benefits that better align with the employees' lifestyles as follows:

Program Detail
Flexible Working hours The company has adjusted the work schedule to offer greater flexibility, allowing employees to choose their working hours within the designated framework. Employees can start and finish their work as needed, helping them better manage their time, achieve a balance between work and personal life, and ultimately increase job satisfaction and work efficiency.
Work from Home and Work from Anywhere arrangements The company has set designated work-from-home days based on the needs of each department, providing more flexibility in work arrangements and reducing commuting time. This enables employees to manage their time effectively and work more efficiently, while also helping to reduce costs for both employees and the organization.
Breast-feeding/lactation facilities or benefits The company has arranged private nursing rooms and allocated time for breastfeeding breaks to support female employees in caring for their families. This initiative helps create a balance between work and personal health, allowing employees to look after their well-being and that of their children.
Paid parental leave for the primary caregiver The company has established a policy allowing employees to take paid parental leave for up to 14 weeks, providing them with the opportunity to care for and bond with their newborns.

Summary Table of Additional Data

GRI Indicators Data Unit 2020 2021 2022 2023
3.1.4 Share of women in all management positions % of total management positions 27 35 28 35
Share of women in management positions in revenue-generating functions % all such managers 6 10 9 12
Share of women in STEM-related positions % total stem positions N/A N/A N/A 13
TVO is committed to 40% of all manager position to be held by women, by 2030 (target year)
405-1 3.1.5 Workforce breakdown based on Nationality
Thai % 100 100 100 100
Others % 0 0 0 0
201-1 3.3.3 Total Revenue Million Baht 25,062,321,379 31,799,328,644 39,321,473,237 34,536,490,719
Total Operating Expenses Million Baht 22,925,870,814 29,170,584,911 37,281,805,371 33,590,746,871
Total employee-related expenses (salaries + benefits) Million Baht 718,943,000 758,119,000 734,295,000 695,132,000
Human Capital Return on Investment (HCROI) - 3.97166 4.46746 3.77772 2.36052
401-1 3.3.4 Total number of new employee hires person 203 240 178 46
% of open positions filled by internal candidates (internal hires) % N/A N/A N/A 28
3.3.8 Total employee turnover rate % 4 9 14 12
Voluntary employee turnover rate % 8 12 7 18

Participation in Community and Social Development

TVO Promotes and supports employee engagement with the community by organizing various activities or projects aims at conserving and revitalizing local culture and wisdom, while focusing on developing the community for sustainable self-reliance. The “Community Relations Unit” has the duty of communicating with the community. For example, listening to feedback, suggestions, or concerns serves the purpose of preventing or solving problems that may arise from operations.

CSR - DIW Continuous 2023 Project

For the fourth consecutive year, TVO has participated in the CSR-DIW Continuous 2023 project. This initiative involved listening to and resolving community issues through collaborative forums with communities within a 5-kilometer radius of the factory. This year, TVO organized a workshop on making eco-friendly laundry soap from plant-based oils. The aim was to promote the concept of increasing value and reducing household waste, which aligns with sustainable social development guidelines. TVO provided equipment and sent representative employees to share knowledge about the drawbacks of used cooking oil, along with recommendations for its proper management.

Caring & Sharing Project: Sharing from the heart for a sustainable Thai society

TVO has continuously conducted the Caring & Sharing Project. In 2023, the Company focused on creating self-reliant community, encouraging local people to develop themselves in both life skills and professional skills. TVO took part in supporting education for school and underprivileged young, community well-being, reserving and celebrating the beautiful local traditions and emphasizing the value of community involvement. All these efforts were aimed at fostering coexistence in society and developing a sustainable quality of life. The example of this activity is supporting education to youth, supporting medical equipment and preservation of culture and tradition.

Health & Nutrition

TVO's commitment on Health & Nutrition

TVO is committed to developing products that prioritize health and nutrition while effectively addressing consumer needs, aiming to enhance quality of life and promote long-term well-being. To achieve this, the company has established a Research and Development (R&D) unit with food science experts responsible for:

  1. Defining clear research and development scopes for health and nutrition products.
  2. Setting health and nutrition benchmarks to measure the success of new product developments.
  3. Establishing criteria to evaluate the progress of existing products in health and nutrition.
  • Scope of Focus for Research and Development (R&D)
    1. Health-Focused Product Innovation: Enhance product quality by increasing nutritional value, reducing trans-fat, and developing products tailored to consumers' health needs.
    2. Preservation of Quality and Nutritional Value: Improve production efficiency, minimize resource waste, and emphasize sustainable use of raw materials to support long-term environmentally friendly manufacturing.
    3. Sustainable Packaging Development: Research and design eco-friendly packaging using recycled materials, ensuring product quality, extended shelf life, and consumer convenience.
  • Health and Nutrition Criteria for Evaluating New Product Development Success
    1. Incorporating Beneficial Ingredients: Adding components that promote health, measured through laboratory testing to assess their functional benefits to the body.
    2. Reducing Trans Fats: Eliminating harmful trans fats, verified by laboratory analysis of trans fat levels in the product.

The company continuously monitors and evaluates the performance of its existing products by conducting laboratory comparisons against established criteria. Additionally, the company emphasizes customer feedback and incorporates suggestions into product development to ensure that its offerings effectively meet consumers' nutritional needs.

Product Labelling

The company prioritizes the accurate, clear, and comprehensive communication of product information to ensure that consumers can make confident purchasing decisions. Additionally, it provides channels for receiving customer feedback and complaints through its customer service center.

In 2023, 100% of soybean oil products included nutritional information on product labels, in compliance with the regulations of the Food and Drug Administration (FDA). The label also provides details of Guideline Daily Amount (GDA). The company also adhered to GHP and HACCP standards to enhance consumer confidence in the quality and safety of products manufactured through highly efficient production processes.

Nutrition Information

The label provides details of key ingredients and nutritional information in compliance with legal requirements of the Food and Drug Administration (FDA).

The label also provides details of Guideline Daily Amount (GDA) to show recommended consumption per serving.

Specific Information

The label provides additional information on production Standards, environmental certifications, and halal certification

Additional Information

The label provides information on usage instructions, storage Guidelines, and recommendations

Summary Table of Additional Data
GRI Indicators Data Unit 2023
- 3.5.2 Percentage of total sales volume of consumer products, that are lowered in satured fats, trans fats, sodium, sugars and added sugars % 99.6
percentage of total sales volume of consumer products that contain increased nutritious ingredients like fiber, vitamins  , minerals, phytochemicals or functional food additives % 0.19
the percentage of total sales volume of consumer products that are renovated/ reformulated % 0.00

Customer Satisfaction

TVO prioritizes services that pay attention to every detail, fully addressing customer needs with products that focus on health and good nutrition, in order to enhance quality of life and support sustainable well-being in all dimensions.

Unit 2020 2021 2022 2023
Satisfaction Evaluation Criteria % 80 80 80 80
Satisfaction Assessment Results % 91.51 90.88 92.84 90.32
Data coverage % of Revenues 49 55 54 61

Sustainability activities

Reducing Resources

TVO strived to develop packaging for vegetable oil bottles, vegetable oil boxes and animal feed meal packaging to support the goal of reducing the carbon footprint of the product level. We improved the 1-liter vegetable oil bottle size by consideration of the most efficient in the use of resources by reducing plastic pellets used 4 grams per bottle while still durable by reducing the number of plastic pellets to overall 350,000 kilograms per year, including canceling the plastic covering the bottle (cap seal) in a 1-liter of product, resulting in a total reduction of more than 26,600 kilograms per year.

Furthermore, we improved 1-liter vegetable oil boxes by decreasing their thickness and using recycled paper which reduced reliance on resources. These improvements were part of reducing the paper used by more than 70,400 kilograms per year, including developing animal feed meal bags that reduced the thickness of packaging, weaving thread from 80 microns to 60 microns, reducing the use of weaving thread resources by more than 12,517 kilograms per year while maintaining the durability standard, food safety, and ease of use.

Waste Management

TVO realized the importance of responsible consumption from the production process to the consumer. Therefore, we established the “TVO Oil Bottles Upcycling” project for employees both at the head office and the factory to participate. The goal was to create knowledge and understanding about the management of used vegetable oil bottles and PET bottles by correctly sorting them at the source and sending them to the recycling process.

At the beginning of the operation, all of the plastic bottles were transformed into “Coasters” to give as a New Year’s gift for the benefactor.

In 2023, The Company has been continuing this project, which was expanded to the “Office Waste Sorting Project” with 3Rs principles (Reduce, Reuse, Recycle) to promote proper waste separation in the workplace and raise the project to a complete waste sorting with the aim of creating a culture of proper separation of each type of waste from the source. The PET plastic bottles from the project are collected and processed into new products such as T-shirts from recycled fabrics and cloth bags, etc.

This project was reducing the plastic waste by managing it at the source, added value as new items from recycled materials and reducing the amount of waste and participating in driving the circular economy system.

Supporting Community Engagement

TVO supports project for a career path in the community

TVO was continuously supporting communities’ engagement by creating a “Making Soap from Used Vegetable Oil Training” project with the goals to sharing benefits and harms as well as offering a guideline to making a new beneficial product. Furthermore, this project was reducing the amount of household waste. The process of making soap was simply for everyone do their own and can be useful of free time to make and also reduce household expense. Those who participate will be applying this skill to advance their careers.


“ECO Flying Project” converting water hyacinth into Food Container

TVO was cooperating with community enterprise Koh Lad E-Tan at Sam Phran district, Nakhon Pathom province to create a “ECO Flying project” under the concept of preserving and restoring the Tha Chin River to be clean and solve the problem of dense water hyacinth which obstruct the water traffic including creating sustainable self-reliable social in community. TVO had been supporting representatives of community to observational study at Nong Nam Sai Department of Non-Formal Education at Pha chi district, Ayutthaya province. Other than, TVO prepared machinery and other equipment to encourage the community to converting water hyacinth to create a benefit and environmental community.

“Water hyacinth leaves” bring to make eco-friendly food containers and selling to nearby cafés or restaurants. It is a biodegradable food container. TVO has a further plan to revenue-generating to communities by converting “Water hyacinth Trunk” into package cushioning. In the future, the plastic bubble wrap in the product packaging box will be replaced by this package cushioning.

Accordingly, this project has the potential to increase community income, and it is considered the starting step for social and environmental care with the main goal of “Together Sustainable Growth between TVO and Community”.

Headquarter

149 Ratchadapisek Road (Thapra-Taksin) Bukkhalow Thonburi Bangkok 10600

Factory

81/7 Moo 1, Tambon Thaiyawas Nakorn Chaisri District, Nakorn Pathom Province 73120

CONTACT

+66 2 477 9020
info@tvothai.com