Sustainability Performance

TVO values on ​​balancing and assessing the business's success with protecting the environment (Environment), social responsibility (Social), including creating business growth with transparency and accountability (Governance) or ESG.

Economic Sustainability

Corporate Governance

TVO places importance on conducting business with honesty, transparency, and integrity. To ensure effective corporate governance, a Governance and Compliance Committee has been established to develop practices, communication, and oversee operations efficiently, aligning with good corporate governance principles. In 2023, the Company conducted reviews of various policies, including Corporate Governance Policy, Supplier Code of Conduct, Human Rights Policy, Tax Policy, Disclosure Policy, Sustainable Development Policy, Environmental Policy, Water management policy, Energy Policy, Quality, Safety, Occupational Health and Working Environmental Policy, Related Party Transaction Policy, Anti-Corruption Manual and Whistleblower Policy, ensuring compliance with relevant laws, regulations, and business conduct criteria for directors, executives and all employees.

Corporate Governance Policy Download
Supplier Code of Conduct Download
Human Rights Policy Download
Tax Policy Download
Disclosure Policy Download
Sustainable Development Policy Download
Environmental Policy Download
Water management policy Download
Energy Policy Download
Quality, Safety, Occupational Health and Working Environmental Policy Download
Related Party Transaction Policy Download
Contributions to External Organizations and Associations Download

Performance and evaluation of CEO

The Company evaluates the performance of chief executive officers, executives, and employees annually. Performance is evaluated based on: leadership, formulation of strategic plans, implementation of strategic plans, financial planning and performance, relationship with the Board, external relations, administration and personnel relations, succession plan, knowledge of products and services, and personal characteristics.

Performance in the short term covers the following indicators:

  • Financial returns (e.g. net profit, EBITDA)
  • Other non-financial indicators (e.g., customer satisfaction scores, resource management efficiency, greenhouse gas emissions reduction, Human Capital Management, and other indicators from the Company’s Materiality issues)

Performance aimed at building the company’s long-term performance and management capabilities and leadership capabilities that will affect the company’s long-term sustainability.

These achievements reflects returns for the Chief Executive Officer. There is a transparent and reasonable process for determining compensation. compensation consists of salaries and bonuses.

Performance and evaluation of Employees

The company incorporates good corporate governance principles into its performance evaluation criteria for determining salary adjustments and bonuses. This includes compliance with the business code of conduct, organizational policies, and applicable laws, as well as active participation in promoting a culture of transparency, accountability, anti-corruption, and support for the organization’s sustainability goals. The evaluation process combines input from supervisors, peer feedback, and self-assessments to ensure a well-rounded and accurate reflection of each employee’s performance and commitment. Scores from these criteria are then used to fairly and appropriately calculate compensation and bonuses.

Information Security and Cybersecurity

Cybersecurity Risk Management Structure

TVO’s cybersecurity risk management is overseen by the Audit and Risk Management Committee, which is responsible for establishing policies and frameworks for enterprise risk management. The Risk Management Working Group is responsible for implementing the risk management framework, while the Information Technology Department serves as the operational risk owner, responsible for identifying, assessing, and managing IT-related risks. Risk mitigation measures are implemented by the relevant departments. Cybersecurity threats are recognized as a significant risk that may affect the Company’s information and IT systems and potentially cause adverse impacts on customers, stakeholders, and business partners.

Objectives

TVO is committed to developing and adopting information technology systems in compliance with applicable laws and key IT-related regulatory requirements, including the Personal Data Protection Act B.E. 2562 (2019). The objectives are to:

  • Safeguard critical information against leakage or destruction caused by ransomware and viruses, including personal data.
  • Establish effective cybersecurity risk management capabilities covering the identification, protection, detection, response, and recovery of cybersecurity threats.
  • Restore systems to normal operations and maintain business continuity.
Risk Management Measures

To strengthen the Company’s ability to prevent and respond to potential cybersecurity threats, TVO has established the following risk management measures:

  • Enhance the data backup system to cover all of the Company’s core information systems, including the ERP system and other IT systems, to mitigate potential data recovery issues arising from cybersecurity risks.
  • Conduct regular testing of the emergency backup and data recovery plan in the event of a cyberattack, at least once a year.
  • Conduct penetration testing and vulnerability analysis at least once every two years by an independent external party with specialized expertise.
  • Provide a channel for reporting suspicious incidents or information security concerns via MIS@tvothai.com.
Performance Results in 2025
  • Installed ransomware protection software and conducted full scans on all servers and client devices to help ensure that the Company’s systems remained free from ransomware.
  • Conducted testing of the emergency backup and data recovery plan.
  • Implemented additional authentication measures for accessing the Company’s computer systems.
  • Blocked internet access and data transmission to and from countries identified as high-risk for ransomware through the Company’s firewall system.
  • Conducted employee training on the Personal Data Protection Act (PDPA) and appropriate practices for handling personal data, while also raising awareness of cybersecurity threats. The program included assessments of employees’ cybersecurity knowledge and awareness of phishing emails.
  • Conducted penetration testing and vulnerability analysis by an independent external party with specialized expertise.
  • Established an information security-related Business Continuity Plan (BCP) to support operational resilience and continuity in the event of information security incidents or disruptions. The plan is reviewed regularly to ensure its continued effectiveness.
  • Total number of information security breaches identified in 2025: 0
Related Document

Information Security Policy 14 Aug 2026

Responsible Artificial Intelligence

TVO recognizes the importance of digital transformation and is currently building a foundation to support the adoption and development of artificial intelligence (AI) for business operations, in line with the direction set by the Company’s top management. The Company recognizes the importance of responsible AI and has established principles and practices covering the use, governance, and development of AI, with a focus on transparency, security, fairness, and appropriate human oversight in the use of AI. TVO has implemented several measures and controls, including:

  1. Limiting Access to Sensitive AI Capabilities TVO limits access to sensitive AI capabilities, including facial recognition technology, to authorized individuals in accordance with the Company’s established access controls.
  2. Transparency of AI-Generated Content TVO promotes transparency in the use of Generative AI. The Company’s Responsible AI Policy requires users, where appropriate, to clearly indicate when content has been generated with the assistance of Generative AI, helping to reduce potential misunderstanding among recipients.
  3. Monitoring and Improvement of AI Models TVO incorporates the monitoring and continuous improvement of AI models into its AI development practices. As the Company develops AI solutions to support business operations, the performance and suitability of AI models are monitored and improvements are made when necessary to ensure that they remain appropriate for their intended purposes and evolving business requirements.
  4. Fairness and Bias TVO promotes fairness and non-discrimination in the use of AI. The Company’s Responsible AI Policy addresses bias and discrimination, as well as equality and non-discrimination when reviewing and using AI-generated content. Users are also required to review AI outputs before applying them in their work.
  5. Environmental Considerations TVO primarily utilizes cloud-based infrastructure and uses services from suppliers that hold relevant certifications in environmental management and/or energy management to support the infrastructure underlying the Company’s digital and AI-related activities.
  6. Human Oversight and Appeals The AI applications currently being developed and used by TVO are intended to provide recommendations and support users rather than make decisions on behalf of the Company. Decisions remain subject to human review and judgment. Accordingly, an AI-specific appeals process for decisions made by AI is not currently applicable to the Company’s present AI use context.
  7. Measuring AI Impact on Sustainability TVO is currently progressing through its digital transformation and digital foundation development, while the application of AI remains at the development and preparation stage for future use. As a result, there are currently no impacts from the use of AI that can be quantitatively measured or assessed in terms of sustainability outcomes. The Company has also planned the implementation of an Energy Management System to support energy management.
  8. Employee Training on Responsible AI TVO promotes the development of employees’ knowledge and skills in the responsible use of AI. The Company’s AI training initiative was initiated based on a survey of employees’ actual use of AI to understand existing usage patterns and training needs. The findings were then used to inform the design and selection of appropriate training programs, which were delivered by external expert speakers.
    In 2026, the Company organized two training programs: AI Basic for Work, covering the fundamentals of Generative AI, AI capabilities and limitations, human verification of AI outputs, security, and appropriate use of AI; and Applying AI to Enhance Workplace Productivity, focusing on systematic prompt design, evaluation and refinement of AI outputs, output quality control, and effective use of AI.

Anti-Corruption

TVO supports conducting business ethically and transparently. Therefore, it has announced the adoption of the 'Anti-Corruption Manual and Supplier Code of Conduct' to establish honest practices in business operations. This ensures that TVO has appropriate measures in place to prevent corruption and enables thorough consideration and careful execution of business decisions that may involve risks.

In addition, TVO has assigned 'The Guidelines for Giving/Receiving Gifts, Souvenirs, and Hospitality' to ensure that giving/receiving gifts, souvenirs, and hospitality occurs with honesty, devoid of any expectations of benefits or favors, thus mitigating the risk of corruption. Furthermore, TVO actively solicits collaboration from its suppliers to adhere strictly to the Supplier Code of Conduct, Anti-Corruption Policy, and No-Gift Policy. This is facilitated through the issuance of formal communications, including a 'Letter requesting your cooperation to refrain from accepting gifts' and an 'Invitation letter for suppliers to join the Thai Private Sector Collective Action Against Corruption (CAC)' for employees to engage with suppliers effectively. This includes the preparation of a 'Report form for receiving gifts, assets, or any other benefits' emphasizing the significance of adhering to the No-Gift Policy and the Anti-Corruption Policy throughout all operational processes.

The operational process is as follows:

Communicating and educating employees
  • Conduct a training program on “Business Ethics, Anti-Corruption, and ESG” to raise employees' awareness and understanding of business ethics, cybersecurity, anti-corruption, reporting channel and whistleblowing policy, and ESG principles, at least once a year.
  • Test employees' comprehension of business ethics practices, cybersecurity measures, anti-corruption policies, and adherence to regulations, while fostering awareness of environmental, social, and governance (ESG) issues effectively.
  • Communicate the Company's anti-corruption policy and guidelines on the Company website to ensure compliance and implementation by employees.
  • Disseminate the No Gift Policy via internal communication channels (Intranet and email) to support operations under good governance principles.
Communicating with key suppliers both domestically and internationally
  • Sending letters requesting cooperation to refrain from accepting gifts during the New Year festival to reinforce the organizational culture of transparency.
  • Announcing the company's anti-corruption policy and business partner ethics on the company website to establish common practices.
  • Inviting supplies to join the Thai Private Sector Collective Action against Corruption network to collectively push for a corruption-free society.
Complaint Management When encountering inappropriate behavior or contrary to ethical standards, actions that violate or fail to comply with the law include Code of Conduct, Company Regulations, Corporate Governance Policy, and Anti-Corruption Policy. TVO had channels for whistleblowers and complaints to allow stakeholders to express their opinions freely and report any illegal actions directly to the Audit Committee or the Internal Audit Office via letter, email, or the Company’s website (https://www.tvothai.com/th/corporate-governance)

In 2023, TVO was invited by the Thai Private Sector Collective Action against Corruption (CAC) to participate in the CAC Change Agent project. The project aimed to expand the network of transparent businesses to supplier companies, co-developing the potential of suppliers throughout the value chain, showcasing a commitment to transparent management in accordance with corporate governance principles. This fosters confidence among all stakeholders. Suppliers expressing interest in joining the Thai Private Sector Collective Action against Corruption (CAC)

In 2024, TVO was appointed as a CAC Change Agent, demonstrating its commitment to promoting and driving transparent and ethical practices within the organization. This includes policy formulation, fostering a transparent corporate culture, and organizing activities to raise awareness. Additionally, TVO has supported and encouraged businesses in its network to enhance anti-corruption standards, including persuading 6 partner companies to declare their intention to join the CAC under the SME Certification Program 2024. This recognition positions us as a trusted agent for driving sustainable change in the business sector, and received the CAC Change Agent symbol from CAC.

Goal

The number of complaint cases regarding business ethics (if any) investigated and confirmed is 0 cases

Performance Summary 2025

Reporting areas Number of breaches in FY 2025
Corruption or Bribery 0
Discrimination or Harassment 0
Customer Privacy Data 0
Conflicts of Interest 0
Money Laundering or Insider trading 0
Anti-Corruption Manual Download
Whistleblowing Policy Download

Materiality Assessment

In 2025, Thai Vegetable Oil Public Company Limited enhanced its Materiality Assessment approach by transitioning toward a Double Materiality approach, which considers both:

Financial Materiality (Outside-In): The impacts of environmental, social, and governance (ESG) factors on the Company’s financial performance, business continuity, and regulatory compliance.

Impact Materiality (Inside-Out): The impacts of the Company’s business activities on the environment and society, including greenhouse gas emissions, natural resource consumption, and labor rights within the supply chain

This enhanced approach enables the Company to identify and prioritize ESG topics more comprehensively, in alignment with the Global Reporting Initiative (GRI) Standards, as well as the expectations of investors and regulatory authorities that increasingly emphasize transparency and sustainability.

TVO conducts a Materiality Assessment at least once annually by considering key topics relevant to its business operations across economic, environmental, social, and human rights dimensions throughout the Company’s value chain. The assessment process consists of the following key steps;

1. Value Chain Analysis
  • Analyze the Company's operational processes, from raw material sourcing and production to product distribution and customer use.
  • Identify ESG factors that may impact each stage of the value chain.
2. Materiality Assessment Based on Key Principles
  • Financial Materiality (Outside-In): Analyze the impact of ESG factors on financial performance, business risks, and relevant regulations.
  • Impact Materiality (Inside-Out): Assess the Company's impact on the environment and society, including energy consumption, waste management, and human rights within the supply chain.
3. Prioritization and Visualization
  • Process data from Financial and Impact Materiality to prioritize ESG issues in the form of a Materiality Matrix.
  • Define the management levels of sustainability issues at three priority levels: Enterprise Level, Significant Level, and Fundamental Level, serving as a guide for managing sustainability issues.
4. External Stakeholder Engagement

Present the assessment results to both internal and external stakeholders, incorporating their feedback into planning and improvements to align with stakeholder expectations.

5. Integration into the Organization's Risk Management Process
  • Apply the assessment results to manage risks and define ESG strategies.
  • Align the process to corporate governance and business objectives.
6. Verification and Assurance of the Assessment Results
  • The assessment results are approved by the Executive Committee and the ESG Committee.
  • Conduct an external review and assurance of the materiality assessment process.

Materiality Matrix

  • Segregate Topics: Issues that can be clearly distinguished as either Financial or Impact Materiality.
  • Aggregate Topics: Issues that encompass both Financial and Impact Materiality.
Remark:

The Double Materiality assessment in 2025 did not identify any topics that could be classified solely as Impact Materiality.

Material Issues for Enterprise Value Creation and Matrix

Materiality Issues Business Impact Business Case Business strategies Target/Metric Progress
1. Occupational Health & Safety Risk Effective Safety and Occupational Health Management can reduce the risk of accidents and incidents in the workplace. Conversely, ineffective safety and occupational health management can result in loss of life and property, interruptions in business operations due to damaged assets, legal penalties, and negative impacts on the Company’s reputation and credibility. The business interruption caused at least 36 million THB in revenue loss due to operational discontinuity or suspension of operations from high-consequence work-related injuries.
  1. Determine Quality, Occupational Health, Safety, and Environmental Policy by communicating them to all employees.
  2. Establish a safety, occupational health, and environmental committee for the workplace.
  3. Promote a safety culture and enforce ISO 45001 standards.
  1. No work-related lost time injury continuous for 6,000,000 working hours within 2024
  2. The TRIR value was lower than the industry average in Starch and Vegetable Fats and Oil Manufacturing (NAICS 311220), with a value of 0.8
  1. No work-related lost time injury continuous for 728,200 working hours
  2. TRIR 0.33
2.Climate Change Cost Effective energy management can help mitigate the impacts of climate change, increase business opportunities, and instill investor confidence. The utilization of renewable energy has been replacing fossil fuels over 85% of the total energy consumption per year, the biomass energy and the solar energy can reduce GHG emissions by 162,600 tons of carbon dioxide equivalent per year. The result of solar roof installation in 2025 can reduce electricity cost 7.2 million THB.
  1. Optimize production processes and upgrade equipment for maximum energy efficiency.
  2. Increase the proportion of clean energy usage to replace fossil fuel consumption.
  3. Study innovations and technologies, aiming to reduce the carbon footprint per product.
  4. Evaluate the risks and opportunities arising from climate change
Reduce energy consumption in production by 2% from the 2024 baseline to 1.5 GJ/ton of soybeans by 2025 Energy consumption in the production process: 1.51 gigajoules per ton of soybeans
3. Human Capital Management and Labor Practice Revenue Talent attraction and development initiatives can contribute to organizational development in alignment with strategic objectives, thereby enhancing competitiveness within the business environment and operational efficiency. On the contrary, insufficient efforts in talent development and attraction may result in challenges retaining quality employees, posing risks of business disruptions, production errors and delivery inaccuracies.
  1. Provide equal basic benefits and welfare to all levels of employees, compared to leading organizations. Additionally, there is a policy of hiring local people, which promotes job creation in the community.
  2. Promote employee development by organizing training courses or activities related to each job position, ensuring continuous self-development among employees.
  3. Create employee engagement to the Company by fostering a positive work environment and valuing employee participation and feedback
  1. Increasing the average training hours for employees at all levels to a minimum of 18 hours/person/year by the year 2025
  2. Employee engagement level with the organization of at least 80% by the year 2027
  1. The average training hour for all level of employees were 20 hours/person/year
  2. Employee Engagement was 73.6%

Material Issues for External Stakeholders

Impact Business Value Chain Topic relevance on external stakeholders External Stakeholder Metric
Efficient energy management can significantly reduce cost and material scarcity risks. Additionally, effective energy management and the use of renewable energy can help mitigate the impacts of climate change. Operation

[Positive ] Efficient resource management is significantly towards environmental protection in preventing and taking responsibility for the environmental impacts. TVO aims for reductions of the natural resources and the cause issues for surrounding communities, helping to mitigate environmental impacts from production processes, especially the clean energy usage to reduce the company’s GHG emissions.

The utilization of renewable energy has been replacing fossil fuels over 85% of the total energy consumption per year, the biomass energy and the solar energy can reduce GHG emissions by 162,600 tons of carbon dioxide equivalent per year

Additionally, the primary fuel source to generate steam energy during the manufacturing process derived from agricultural residues such as chaff and palm shells, replacing the fossil fuels by more than 60,000 tons per year.

  • Environment
Output Metric
  • Total number and intensity of energy consumption
Impact Valuation
  • Environmental value lost/gained
  • Increase of renewable energy use
Impact Metric
  • 1.43% GHG Reduction per year
  • 85 % of renewable energy
Effective Safety and Occupational Health Management reduces workplace risks, ensures business continuity, and builds confidence among employees, suppliers, communities, and government agencies Operation And Supply Chain

Safety and Occupational Health Management addresses workplace accidents and incidents impacting employees, contractors, and surrounding communities’ health and property. TVO fosters a safety culture by promoting safety awareness and careful work practices across value chain.

  • The Quality, Occupational Health, Safety, and Environmental Policy, along with the workplace committee is established to ensure compliance with relevant laws, regulations, and ISO 45001 standards.
  • The safety awareness programs are provided to employees and suppliers. In 2025, 100% of total employee work in factory was trained by using OHS Program.
  • The commitment extends to suppliers’ safety and occupational health management as one of key criteria in supplier screening and assessment. TVO has guidelines and collaborations support suppliers align with the Supplier Code of Conduct and standards. In 2025, 100% of new suppliers acknowledged and signed acceptance of the Supplier CoC.
  • Social
  • External employees (e.g. supply chain, contractors)
Output Metric
  • Number of work-related injuries and fatalities
Impact Valuation
  • Health costs caused/avoided
  • Caused health cost of assurance or medical treatment per person
Impact Metric
  • Increase cost of work-related medical expense

Corporate Risk Management

TVO recognizes the uncertainties that may arise from both internal and external factors, impacting the organization's goals. Therefore, the Company applies the COSO (The Committee of Sponsoring Organizations of the Treadway Commission) international standard framework for the internal control system, which has been enhanced to complement the Enterprise Risk Management (ERM) framework, known as the COSO-ERM Framework. This approach is implemented across business operations, addressing risk management in strategy, operations, finance, regulatory compliance, environmental and social factors, ethics and emerging risks, including risks and opportunities from climate change. This systematic risk management approach enhances the effectiveness of the business strategies.

Risk management structure

Board of Director Level

The Audit and Risk Management Committee, appointed by the Board of Directors, is responsible for setting policies and frameworks for enterprise risk management, including defining the level of risk acceptable to the organization (Risk Appetite). This framework is proposed by the Risk Management Working Group before being presented to the Board of Directors for approval. The committee provides advice and recommends strategies for risk prevention and mitigation to ensure risks are maintained at acceptable levels.

The committee evaluates risk criteria and scope, supervises, and supports effective risk management processes. It ensures that the company’s significant organizational risks align with its business direction, investments, and related or other businesses. Additionally, the committee delegates risk management tasks to the Risk Management Working Group and executives, monitors progress, and conducts regular follow-ups.

The committee reports the results of its oversight and compliance with risk management policies to the Board of Directors on a regular basis. In the event of a significant issue that could materially affect the company, the Audit and Risk Management Committee must promptly report it to the Board of Directors for immediate consideration.

Management Level

The Audit and Risk Management Committee assigns the Chief Executive Officer (CEO) to drive various policies from the Audit and Risk Management Committee to management-level implementation, establishing an organization risk and risk appetite, defining risk management processes and measures, as well as monitoring, reviewing and reporting to the board of directors and relevant stakeholders. In this regards the CEO appoints a 'Risk Management Working Group' with the Managing Director as the chairperson to developing a Risk Management Plan with operational risk owners.

Operational Level

Risk owners or risk coordinators such as head of production, head of marketing by products line, information technology manager, are responsible for developing a risk management plan, by analyzing, assessing and defining objectives and Key Risk Indicators (KRI), as well as establishing risk management measures (Mitigation Plan) covering the entire organization. They also set the organization's Risk Appetite and Risk Tolerance levels at least twice a year and report operational results to the MD, a chairman of Risk Management Working Group, which reports to the CEO for acknowledge and propose to the Audit and Risk Management Committee, for ensuring that the risk management outcomes of risk owners align effectively with the plan.

Components of Risk Management

TVO implements enterprise risk management (ERM) in alignment with the COSO ERM: 2017 framework, focusing on identifying risks that may impact organizational objectives and integrating these with strategic management to ensure comprehensive risk consideration in decision-making. Internal controls play a critical role in reducing risk likelihood and enhancing operational reliability, while Business Continuity Management (BCM) ensures the organization can respond effectively to unexpected events and maintain uninterrupted operations. Internal audits evaluate the adequacy and effectiveness of risk management processes, ensuring risks are appropriately managed and aligned with organizational goals.

Risk Management Process

TVO employs a comprehensive risk management process to ensure that risks are effectively managed to achieve organizational objectives. It begins with Objective Setting, aligning risk management efforts with the company's strategic goals. Risk Identification follows, identifying potential risks that could impact the achievement of these goals. In Risk Assessment, the identified risks are evaluated and prioritized using a Risk Matrix to assess their likelihood and potential impact. Once assessed, the company proceeds with Risk Response, selecting appropriate actions such as risk mitigation, transfer, or avoidance. Control Activities are implemented to establish mechanisms to manage and reduce risks during operations. Finally, Monitoring is conducted to evaluate the effectiveness of controls and the overall risk management process, ensuring that risks are continuously managed and the company remains aligned with its objectives.

Risk level determination

The criteria for assessing the severity level of risks used by TVO is a 5x5 matrix. The severity levels of risks have 4 levels, where both management and employees can assess the likelihood of occurrence and the impact of risks by scoring from 1 to 5 as shown in the diagram below.

Level Meaning
Extreme
(E)

At a level unacceptable to the organization, requiring immediate action.

Status: The risk is extremely high and may have no risk management measures in place, or existing measures are insufficient to bring the risk to an acceptable level.

Management: The organization must implement additional risk management measures immediately through corporate risk management.

High
(H)

At a level unacceptable to the organization, requiring immediate action.

Status: The risk is extremely high and may have no risk management measures in place, or existing measures are insufficient to bring the risk to an acceptable level.

Management: The organization must implement additional risk management measures urgently through functional risk management.

Medium
(M)

The risk is at an acceptable level but requires close monitoring.

Status: The risk is moderate and may have a potential impact on the organization.

Management: The organization must closely monitor the risk.

Low
(L)

The risk is at an acceptable level but requires continuous review.

Status: The risk has a minimal impact on the organization.

Management: The organization must continuously review the risk.

Example of risk level determination

(In the fiscal year 2026)

Ensuring Production Continuity and Business Operations

Impact Inherent Risk Level Management Measures
  1. Prolonged unavailability of the company’s critical information systems due to emergencies.
  2. Prolonged unavailability of the E-mail Server.
  3. Damage to other information system servers or prolonged unavailability of software.
High
  1. Establish a backup server in the form of a Hot Site, which functions as a mirror site, storing data in two locations. If a disaster occurs, the backup system can operate almost immediately.
  2. Implement a Disaster Recovery Plan (DRP) and conduct recovery drills once a year to prepare for business disruptions.
  3. Transition the E-mail system from in-house installation to a Cloud Service to enhance cost-efficiency and management effectiveness, leveraging the provider’s DR Site.
  4. Utilize a backup system (Local & Off-Site backup) with scheduled frequency and monitoring as specified in the department’s ISO process, e.g., daily backups for File Server.
  5. Enhance the backup system to cover all critical company information systems, such as SAP and other information systems, to mitigate recovery issues arising from cybersecurity risks.

Emerging Risk

1. Artificial Intelligence (AI) Misuse Risk

Description: Artificial Intelligence (AI) technology is rapidly evolving and increasingly being adopted across business processes, giving rise to new and emerging risks for which organizations may have limited prior experience or established management approaches. These risks include the reliability and accuracy of AI-generated information, data privacy, cybersecurity, intellectual property, as well as evolving AI-related laws and regulations. Given the rapid pace of technological and regulatory change and the associated uncertainty, these emerging risks could have significant long-term impacts on business operations, decision-making, and the organization’s ability to adapt to future changes.

Impact Inherent Risk Level Management Measures
  1. Confidential, personal, or other critical organizational information may be disclosed, exposed, or used without authorization or in violation of the organization’s guidelines.
  2. Inaccurate, incomplete, or inappropriate AI-generated outputs may affect the quality of work and decision-making.
  3. The creation or dissemination of inaccurate or misleading AI-generated information may adversely affect the organization and its stakeholders.
  4. The misuse of AI without due consideration of applicable laws and regulations, the organization’s internal policies, or relevant intellectual property rights may expose the organization to legal and reputational risks.
  5. The rapid evolution of AI technology may affect business models, work processes, and workforce skill requirements. If the Company is unable to adapt or adopt AI appropriately, it may adversely affect operational efficiency and long-term competitiveness.
Hight
  1. Establish policies and guidelines for the appropriate and responsible use of AI, covering permitted and prohibited uses, together with robust oversight and governance of AI usage.
  2. Provide employees with knowledge and awareness of the benefits, limitations, risks, and appropriate use of AI.
  3. Verification and validation of AI-generated outputs are required prior to use, particularly for data, content, or documents utilized in operational processes or external communications.
  4. Define clear roles, duties, and responsibilities for AI governance to ensure clear accountability for controlling and monitoring AI usage.
  5. Continuously monitor developments in AI technology, relevant laws, regulations, standards, and industry practices to assess potential impacts and adapt the Company’s AI governance and usage practices in response to evolving technological and regulatory changes
2. Geopolitical Risk

Description: The ongoing rivalry between the United States and China in politics, military, economy, and technology has led to a prolonged trade war that may last for 5–10 years. This situation could directly and indirectly impact the Company as follows:

Impact Inherent Risk Level Management Measures
  1. Rising import costs of Brazilian soybeans increase overall production and procurement expenses.
  2. Declining sales volumes of soybean meal and soybean oil weaken revenue generation.
  3. Combined impacts pressure profit margins and may reduce short-term profitability.
  4. Heightened exposure to commodity price volatility and global supply chain disruptions.
  5. Potential financial performance risk if high import costs and weak market demand persist.
Hight
  1. Increase forward sales volume to secure revenue and stabilize cash flow against commodity price volatility.
  2. Expand customer base for soybean meal, particularly in the poultry and duck feed segments, to diversify market demand.
  3. Broaden market presence across Asia and Southeast Asia to reduce reliance on domestic demand and enhance export resilience.
  4. Establish demand threshold criteria - when sales or utilization rates fall below a defined level, conduct a strategic review of plant size and production capacity to ensure operational efficiency and cost competitiveness.

In addition, TVO publishes details of various risk factors, the impact that may occur, and management guidelines on Form 56-1 One Report 2025, Part 1-Section2: Risk Management, page 39-53.

Risk Awareness and Risk Culture

TVO places importance on fostering a strong risk culture across all levels of the organization. The Company promotes continuous risk awareness and understanding through regular risk management education for all non-executive directors, focused risk management training throughout the organization, and the incorporation of risk criteria into the development and improvement of products and services.

At the Board level, all non-executive directors receive regular education and updates on risk management to strengthen their understanding of key risk issues, risk management principles, and their risk oversight responsibilities.

At the organizational level, TVO continuously strengthens risk management knowledge and awareness across both office and manufacturing operations. In 2026, the Company conducted organization-wide risk management training and workshops based on the COSO ERM framework, facilitated by a speaker from the Federation of Accounting Professions. The program involved representatives from various organizational units as well as members of the Risk Management Working Group.

The training covered key risk management principles, including the linkage between Risk, Strategy and Performance, Risk Appetite and Risk Tolerance, and the systematic identification, assessment, and response to risks. Practical workshops were incorporated to enable participants to apply these principles to their respective functions and day-to-day decision-making.

TVO also incorporates risk criteria into the development and improvement of products and services. Relevant risks are considered as part of the development and decision-making process, including product quality and safety, regulatory compliance, environmental and climate-related impacts, supply chain risks, and changing customer and market requirements. These considerations support the evaluation of new products, product improvements, packaging development, and related services, helping ensure that potential risks are identified and appropriately managed before implementation.

Through these initiatives, TVO aims to embed risk-based thinking into its governance and business processes, strengthen risk awareness across the Board, management, and employees, and support informed and responsible decision-making throughout the organization.

Management of Value Chain

TVO prioritizes comprehensive management throughout the value chain to ensure sustainable operations. This involves risk management that considers potential impacts on the business, the environment, society, and adherence to good corporate governance practices.

  1. Raw Material Procurement
    • Emphasize the importance of raw material sourcing from sustainable cultivation practices that adhere to international standards.
    • Promote the domestic cultivation of soybeans to increase yields per rai for Thai farmers, ensuring high-quality raw materials that meet the standards.
    • Encourage business partners to operate ethically, respect human rights, and be socially responsible by incorporating Environmental, Social, and Governance (ESG) factors into partner selection to support sustainable operations.
  2. Inbound Logistic
    • Emphasize the importance of safety in transporting raw materials, requiring business partners to comply with legal requirements and transportation standards to minimize transportation-related impacts.
    • Provide mandatory safety training to all business partners prior to workplace entry, promoting occupational health, safety, and a safe working environment.
  3. Production
    • Integrate digital technology to enhance competitiveness, develop and improve production processes to be environmentally friendly. Increase the proportion of renewable energy use, reduce greenhouse gas emissions and optimize resource utilization for maximum efficiency.
    • Mitigate the impact of production processes on communities, society and the environment by establishing a community relations team for monitor, mitigate, find solutions for prevention and correction, and help build relationships with the communities surrounding the factory.
  4. Marketing and Sales
    • Develop products and continuously improve services to meet customer needs, enhance customer experience and foster customer loyalty both animal feed products and consumer edible oil products.
    • Expand into new markets abroad while maintaining quality, nutrition, and food safety standards under fair price competition.
    • Strive to develop low-carbon products to support our partners in achieving carbon neutrality and net-zero greenhouse gas emissions targets.
  5. Outbound Logistic
    • Efficiently manage the distribution of products to deliver them promptly to customers and consumers, both domestically and internationally.
    • Provide training on safety awareness before partners enter the workplace to promote occupational health, safety, and environmental conditions.
  6. Customers and Consumers
    • Research and develop new products to meet current consumer consumption trends.
    • Foster understanding of good nutrition through company products, promoting continuous recognition of the company's brand by customers and consumers.
    • Survey customer and consumer satisfaction to develop and improve products and services, including logistics management, to maximize customer satisfaction across all customer segments.

Sustainable Procurement

TVO is dedicated to establishing relationships with suppliers and developing work processes to create value for all stakeholders, a key chain to success in business operations. The Company believes that sustainable success must consider environmental, social, and governance (ESG) issues by managing opportunities and risks in all dimensions of business operations. The results would lead to long-term value creation with suppliers and enhance competitiveness.

TVO aimed to achieve 100% acknowledgment and fully signing of the Supplier Code of Conduct by 2024

TVO announced the adoption of "Green Procurement" policy and set a target to procure environmentally friendly goods and services, aiming to achieve 50% of the total procurement volume from chemical and packaging suppliers by 2028, to support the goal of fostering environmentally responsible partnerships.

Supplier Code of Conduct Download
Green Procurement Policy Download

TVO Established guidelines for selecting suppliers and ensuring that there is a process for assessing suppliers to meet operational standards that cover human rights, labor, environmental issues, and anti-corruption, in line with principles of Economic, Social, and Governance (ESG) practices.

Supply chain management Download

Sustainable Sourcing raw materials

Soybeans serve as a vital raw material for the Company. TVO sources high-quality soybeans from local Thai farmers, which contributes to their increased income. These farmers primarily cultivate soybeans in Sukhothai, Kamphaeng Phet, Uttaradit, Phichit, Chiang Mai, and Khon Kaen. However, soybean cultivation in Thailand has notably declined since 2014, partly due to low yields averaging around 250-270 kilograms per rai. This decline has resulted in high costs and low or to non-profit, prompting farmers to abandon soybean cultivation in favor of alternative crops.

Recognizing the significance of supporting domestic soybean cultivation, TVO initiated a new soybean species planting experiment project. This project began with the establishment of experimental plots spanning a 24-rai area in Mae Taeng and Mae Rim districts of Chiang Mai province in late 2022, with harvests occurring in May 2023. The results from these plots showed that refining soil nutrient management and adopting spaced planting methods significantly increased soybean yields, surpassing the national average yield in Thailand.

In 2023, TVO continued its project, expanding it to include San Sai and Mae Taeng districts in Chiang Mai. This expansion involved 21 interested farmers, covering a total experimental cultivation area of 104 rai. The project aims to boost soybean production, motivate farmers, reduce cultivation costs, increase yields, generate additional income, and enhance the quality of life for soybean farmers, thus supporting sustainable livelihoods.

Regarding soybean importation from Brazil, America, and Argentina, global impacts such as volatile weather conditions and geopolitical conflicts have led to lower-than-expected yields. Additionally, disruptions in transportation routes have affected raw material logistics. TVO has closely monitored these situations, planning raw material procurement and risk assessments to ensure uninterrupted production and supply chain operations.

In 2023, as international travel restrictions eased, TVO conducted on-site inspections of soybean plantations in source countries. The objective was to evaluate the aspirations and capabilities of each raw material source, predicting environmental factors' impact on sourcing. The Company gathered information from analyses and research studies to plan procurement and began evaluating sustainability risks for suppliers based on reliability, emphasizing compliance with good governance principles and minimizing negative societal and environmental impacts. Additionally, TVO joined Sedex for ethical trade audits and became a member of the Round Table on Responsible Soy Association (RTRS)+.

Environmental Sustainability

Environmental Policy & Management

Environmental operations, the Company recognizes the importance of environmental protection in preventing and taking responsibility for the impacts that may arise from operations, both inside and outside. Therefore, TVO has established an “Environmental Policy” published on the company's website: https://www.tvothai.com/en/corporate-governance to encourage the development of environmentally friendly production processes, reduce greenhouse gas emissions, systematically manage water, ensure the most efficient use of resources, and contribute to the preservation of biodiversity and ecosystems

Environmental management and operations are under the "Environmental and Social Working Group" or "ES Working Group," which selects a representative from each relevant department. This working group serves as the central unit for collecting environmental data from all aspects of operations, covering climate change, energy management, water management, and waste from production processes. These data have been targeted toward reducing resource usage both in the short and long term, mitigating impact of the production process, promptly responding to complaints, and informing the ESG management group of progress.

  • TVO monitors various aspects of environmental performance and reports them to the management team on a monthly basis. This process enables the identification of root causes and the implementation of improvements to ensure that environmental performance aligns with established targets.
  • TVO conducts regular internal environmental audits by the Company’s own qualified specialists to verify compliance with the Company’s environmental management requirements and to identify opportunities for continuous improvement. These internal audits cover 100% of the Group’s production sites, including TVO1 and TVO3.
  • In addition, TVO1 operates an Environmental Management System (EMS) certified to the internationally recognized ISO 14001 standard by an independent external certification body. TVO1 represents 50% of the Group’s total production sites.
Environmental Policy Download

Climate Change and Energy Management

TVO has set a long-term target to achieve carbon neutrality by 2045 and net zero emissions by 2060. This includes an interim target to reduce greenhouse gas emissions (Scopes 1 and 2) by at least 20% by 2035, compared to the baseline of 2021, aligning with Thailand's and international goals. These actions aim to mitigate the impacts of climate change on the economy, society, and the environment.

Target Performance 2025
Reduce energy consumption in the production process by 2% from 2024 levels to 1.5 gigajoules per ton of soybean by 2025 Energy consumption in the production process: 1.51 gigajoules per ton of soybean
Increase the share of renewable energy consumption to more than 85% by 2026 Renewable energy consumption ratio = 84.48%*
Reduce greenhouse gas emissions by 20% from the 2021 base year by 2035 Scope 1 and 2 greenhouse gas emissions: 48,614 tonnes of carbon dioxide equivalent (tCO2e), representing a 4.75% reduction
Obtain Carbon Reduction Label certification for the 1-liter A-Ngoon product by 2026 Currently under certification process

* * The proportion of fossil fuel consumption increased due to boiler maintenance at TVO3, requiring the temporary use of fuel oil as a substitute for rice husk biomass.

ISO 50001

TVO has achieved ISO 50001 certification, the global standard for energy management systems. This significant milestone underscores our commitment to energy efficiency and sustainability. As part of our compliance with ISO 50001, we conduct regular energy audits to identify opportunities for enhancing energy performance throughout our operations. The results from these audits are used to develop and implement a comprehensive energy conservation plan. Additionally, we place an emphasis on knowledge management by conducting energy conservation training programs for relevant staff, ensuring our team is equipped with the skills and expertise to drive best practices.

Certificate of CFO 2025 Download

Renewable Energy

TVO recognizes the transition toward clean energy as a key mechanism for reducing greenhouse gas emissions, mitigating climate change impacts, and minimizing environmental impacts, while also enhancing resilience and strengthening energy risk management amid volatility in the global energy market.

The Company is committed to continuously reducing its reliance on fossil fuels by prioritizing the use of renewable energy sources since the beginning of its operations. Biomass fuels derived from agricultural residues, such as rice husk and wood chips, are utilized as the primary fuel for steam generation in the production process. This approach aligns with the principles of resource efficiency, sustainable energy management, and long-term value creation.

In addition, TVO began installing Solar Rooftop systems in 2020 and has continuously expanded the projects to date. The total installed capacity currently stands at 3.5 megawatts, contributing to an estimated reduction of approximately 6,000 tonnes of carbon dioxide equivalent (tCO2e) throughout the project lifetime. The Company also plans to further expand its solar energy capacity in the future to support the achievement of its Net Zero greenhouse gas emissions target.

As a result of its commitment to clean energy utilization, renewable energy currently accounts for 84.5% of TVO’s total energy consumption, consisting of 99.2% biomass energy and 0.8% solar energy. This reflects the Company’s tangible strategic progress in energy transition and climate change management

Water and Wastewater Management

Water is a critical resource in TVO's supply chain, especially as soybeans are a key raw material. The cultivation of soybeans requires large amounts of water, which can contribute to water scarcity and water pollution. Meanwhile, the production process in the factory also relies on water for energy generation and product manufacturing. Improper water management can lead to wastewater issues and environmental impacts. Therefore, the Company must implement effective water management strategies, such as assessing water-related risks, optimizing water usage, treating wastewater, and promoting water reuse and recycling (Re-use & Recycle) to mitigate environmental risks, enhance sustainability, and improve long-term competitiveness.

Target Performance 2025
Water consumption intensity at 0.91 cubic meters per ton of soybean processed 0.97 cubic meters per ton of soybean processed*
Zero wastewater discharge no wastewater discharge to the environment, as all treated wastewater is fully reused in the production process.
Water Management Policy Download

Management

  1. Assessing water usage to improve water resource management efficiency.
  2. Improving and enhancing production processes to reduce external water usage based on the 3Rs principles and controlling water loss in the production process.
  3. Treating wastewater to meet legal quality standards while ensuring wastewater from the production process is treated and reused without discharging water to the outside (Zero discharge).
  4. Assessing water-related risks and developing risk reduction plans to ensure efficient water.

Reduce external water consumption in accordance with the principles of the 3Rs

Reduce - Conducting a survey and developing a plan to reduce unnecessary water usage. For example, reduce the quantity of water entering the steam boiler system by limiting the blowdown water volume to a maximum of 2% of the total water discharge rate.

Reuse - Enhancing the production system to recycle used water that continues to meet quality standards for utilization in units that do not necessitate high-quality water. For example, reusing blowdown water from the cooling tower for the dust trap spray pond and utilizing reject water from the reverse osmosis (RO) process as compensation water for the cooling pond in the extraction plant.

Recycle - Installing machinery to recycle wastewater. For example, recycling reject water from the RO system and the resin washing water back through the new water softening process

“TVO has adopted the Zero Discharge approach, ensuring that no wastewater is released into the environment. By utilizing treated wastewater for essential processes such as boiler scrubbers and cooling systems, we have eliminated discharge into external environments, contributing to resource conservation and environmental protection.”

Zero Discharge

TVO’s comprehensive approach has led to a significant milestone: zero wastewater discharge. By utilizing treated wastewater for essential processes such as boiler scrubbers and cooling systems, we have eliminated discharge into external environments, contributing to resource conservation and environmental protection.

Unit FY 2022 FY 2023 FY 2024 FY 2025 Target 2025
A. Water withdrawal and Water withdrawal from areas with water stress Million cubic meters 0.895 1.263 1.518 1.442 1.327
B. Water discharge and Total fresh water discharge to stress area Million cubic meters 0 0 0 0 0
Total net fresh water consumption (A-B) Million cubic meters 0.895 1.263 1.518 1.442 -
Water intensity Cubic meters / ton soy bean 0.93 1.11 0.99 0.91

* All of TVO's total water withdrawal is from areas with water stress

** The figures differ because the target and performance data presented above cover only water consumption in the production process, while the figures in this table represent total water withdrawal, including water used in office buildings

Awareness Training for Employees

We ensure that employees are actively engaged in our water efficiency initiatives through regular training programs, which include:

  1. Specialized Training for Key Staff: Employees working directly with water consumption and water efficiency management programs, such as operational staff, facility managers, and maintenance teams, receive tailored training on optimizing water use and improving management practices.
  2. Practical Guidance on Water Conservation: All employees are educated on water-saving techniques, such as promptly addressing leaks and using water responsibly in daily tasks.
  3. Organization-Wide Awareness Campaigns: Broader initiatives encourage a culture of sustainability, inspiring everyone to contribute to our water efficiency goals.

Business Impacts of Water Related Incidents

Since the start of our operations, we have never experienced any water-related incidents, such as operational interruptions or plant closures, with substantial financial impacts (over $10,000) in the past four fiscal years. This reflects our strong commitment to effective water management and operational resilience.

Supply Chain Water Risk Assessment

The company systematically tracks and maps water-related risks across its soybean supply chain, which represents the most material agricultural raw material for the company, using the WRI Aqueduct Water Risk Atlas (2026) The assessment covers 100% of imported agricultural commodities (by tonnage). Each sourcing port was evaluated for local physical water stress levels.

Result Summary
  • Medium - High (20-40%) risk areas <5% (Cosmos USA)
  • Low–Medium (10–20%) risk areas: ~15% of total soybean volume (Barcarena, Tubarao, Aratu)
  • Low (<10%) risk areas: ~80% of total soybean volume (Itaqui, Paranagua, Santos)
  • 100% of agricultural commodities mapped and monitored.

The analysis indicates that the company’s agricultural supply chain is predominantly located in low-risk water-stressed areas. Results are used to inform supplier engagement and sourcing decisions, aligning with the company’s ESG and risk management framework

In cases where elevated risks are identified, the company has established proactive monitoring and adaptive sourcing measures. The Supply and Trading team closely monitor soybean production conditions on a daily basis, including crop yields, weather patterns, and climate anomalies such as El Niño and La Niña events, which may affect agricultural productivity and water availability.Moreover, the company maintains a diversified supplier base across multiple regions in South America, enabling flexible sourcing and rapid supplier reallocation whenever abnormal trends or potential disruptions are detected. These measures ensure business continuity, supply chain resilience, and alignment with the company’s long-term sustainability strategy.

Water risk assessment

Implementing water risk management guidelines is regarded as a business preparedness measure to assess impacts, develop mitigation plans, and ensure continuous business operations.

TVO has conducted a water risk assessment, encompassing issues related to drought, flooding, raw water quality, as well as legal risks, resulting in the development of risk reduction and management measures. For example, sourcing alternative water sources and installing additional equipment in the production process to alleviate drought and water quality issues and preparing a BCM (Business Continuity Management) Plan and an emergency response plan to mitigate flood incidents. All water-related risks are recorded in the organization's risk register, which undergoes periodic review and reporting of operational progress to the management level and stakeholders annually.

"Moreover, in 2023, TVO conducted an assessment of risks and opportunities related to climate conditions in accordance with the TCFD (Task Force on Climate-related Financial Disclosures) standards. This resulted in the company gaining an understanding of the level and long-term impacts of water-related changes due to climate change, which has led to further preparation and responsiveness to water-related risks in the future.

Waste Management

TVO prioritizes the management of waste generated from the production process, packaging, office support, and product usage by emphasizing proper management, alongside maximizing resource utilization in accordance with the principles of a circular economy.

Targets Performance 2025
Zero hazardous waste from production processes sent to landfill No hazardous waste from production processes has been sent to landfill continuously since 2020*
At least 95% of total waste generated to be reused, recycled, or recovered** 100%
Study the potential use of production waste as alternative raw materials for other industries Currently conducting a feasibility study on the utilization of at least one type of production waste as raw material for other industries

* Hazardous waste excludes municipal waste.
** Waste diverted from disposal is defined in accordance with GRI 306-4 and GRI 306-5.

TVO achieved the target of zero waste to landfills since 2020. This year, the company has achieved a 100% waste utilization target. For example, converting spent bleaching clay into fertilizer, utilizing bleaching clay with a high calorific value to produce blended fuel for alternative energy usage in cement kilns, and utilizing treated wastewater internally within the factory premises without any discharge outside the area.

More than 90% of the waste consists of chaff ashes from the steam production in the manufacturing process. In 2567, the New TVO1 project installed new steam boilers capable of using various types of fuel, resulting in a significant reduction in chaff ash production from steam manufacturing processes. Furthermore, TVO is currently studying the utilization of chaff ash as raw material in other industries. This includes projects aimed at exploring the creation of new products from chaff ash to enhance livelihoods and provide income for retiring employees.

Solid Waste Generation

2022 2023 2024 2025
Raw Material Ton 1,547,900 1,352,883 1,363,241 1,458,201
Waste Generation Ton 57,541 45,889 52,767 56,005
Hazardous Waste Ton 31 17 25 29
Non-Hazardous Waste Ton 57,510 45,872 52,742 55,976
Waste Generation Intensity ton/ton 0.0372 0.0339 0.0387 0.0384

Waste audits

To ensure effective waste management, TVO follows strict audit processes that comply with ISO 14001 standards. In 2023, TVO1, which accounts for 50% of production sites, was certified to the ISO 14001 standard. In 2024, TVO expanded the best practices from TVO1 to TVO3 by initiating internal audits to ensure waste management practices are fully implemented across all operations. These audits involve thorough inspections of all areas within our plants, conducted by a team comprising members from various departments.

The internal audits focus on several key areas:

  • Ensuring proper daily waste management activities, such as effective waste segregation.
  • Maintaining the infrastructure needed for efficient waste handling.
  • Communicating waste management practices clearly to employees through internal channels, meetings, and visual aids.

These audits play a crucial role in ensuring compliance, identifying areas of significant waste generation, and uncovering opportunities for continuous improvement in our waste management process.

Food Loss and Waste Management

At TVO, we are committed to reducing food loss and food waste across all operations, including throughout the supply chain. Thanks to the efficient design of our soybean oil extraction process, we produce two primary products: soybean oil and feed ingredients, while achieving zero food loss in production. Additionally, by-products such as lecithin, soybean hulls, and crude degummed soybean oil are commercially utilized, ensuring optimal resource efficiency and contributing to our zero-food loss goal.

To further promote sustainability, we have implemented programs aimed at raising awareness among employees about food waste management. One such initiative involves repurposing leftover food from our dining facilities as animal feed. In 2024, this initiative successfully diverted 504 kilograms of food waste to animal feed programs managed by Bangkok Metropolitan Administration (BMA).

These efforts demonstrate TVO’s dedication to establishing measurable and impactful programs that address food loss and waste while contributing to alternative uses, aligning with our broader sustainability goals.

“The Company established a group-wide target to achieve zero Food Loss from production processes by 2025. In 2025, the Company successfully achieved this target, with no Food Loss generated from production processes.”

Result of Food Loss and Waste Management 2025

  • Raw Material Management: No Food Loss from spoiled soybeans during transportation
  • Production Process: No Food Loss from production processes due to efficient soybean oil extraction processes and the commercial utilization of by-products for animal feed applications
  • Post-Consumer Products:
    • 23.85 tons of Food Loss and Food Waste associated with near-expiry products and transportation damage
    • 23.17 tons of returned soybean oil products reprocessed into new products through the production system
    • 0.68 tons of waste generated from returned products
  • Employee-Supporting Activities: 240 kilograms of food waste from the employee cafeteria reused as animal feed
  • Food Loss & Food Waste Intensity: 0.0006 kilograms per ton of soybean processed

Management of Impacts and Complaints

TVO emphasizes the importance of managing the impacts arising from the production process and attending to complaints received through diverse channels. Additionally, the Company's establishment of a "Community Relations Team," responsible initially for coordinating with the community. This team will conduct household visits and promptly address various complaints, then coordinate with the relevant departments to solve the problem with the aim of minimizing the impacts from the production process. Finally, communicating back to the community to inform them of the results of ongoing improvement efforts undertaken by TVO.

The operation is divided into 2 parts, namely:

  • Short-term Plan
    Starting with identifying the causes of the impacts, followed by urgent corrective actions, performance evaluation, continuous monitoring, and random checks to assess the effectiveness of the improvements, along with continuous communication with the community.
  • Long-term Plan
    Creating a community map surrounding the factory to implement preventative measures and mitigate future impacts in alignment with seasonal variations and wind patterns. This includes planning maintenance activities and providing training on operational protocols to enhance adherence, thereby preventing the recurrence of impacts from the production process in the future.

In 2023, there were no formal complaints from the community regarding distinctive impacts from the production process, nor were there any complaints directed towards governmental agencies. Nevertheless, the Community Relations Team continues to engage in communication and field visits aimed at closely listening to feedback from the community and consistently monitoring potential impacts that may arise.

Result

Standard Data 2020 2021 2022 2023 2024 2025
GRI 307-1 Number of Non-compliance with environmental laws and regulations case (Paid significant fines (>10,000 USD) related to environmental issues) 0 0 0 0 0 0
SET ESG Rating Number of Environmental Complain 0 0 0 0 0 0

Sustainable Agriculture and Animal Welfare

TVO recognizes the value and importance of natural resources and the environment, particularly agriculture, which is a fundamental and upstream factor of its business. As such, “TVO commits to promoting sustainable agriculture and animal welfare for all business operations under TVO’s management”, as well as for its agricultural partners, business partners involved in animal farming, meat processing and the manufacturing of food products , as follows:

  • Efficient Resource Management: Manage resources effectively, including reducing greenhouse gas emissions, energy consumption, water consumption, and significant environmental pollutants.
  • Reduction of Hazardous Chemicals: Consider reducing the use of hazardous chemicals or transitioning to environmentally friendly alternatives, including minimizing the excessive use of pesticides.
  • Climate and Energy Initiatives: Participate in and implement projects related to climate change, energy conservation, or adopting clean energy sources that contribute directly or indirectly to addressing climate change challenges and reduce Greenhouse Gas emissions.
  • Sustainable Agricultural Practices: Agricultural partners should apply sustainable farming principles, such as soil improvement and protect soil health, conducting water risk assessment, and planning for water security, along with enhancing agricultural productivity. Other practices should also be adopted to prevent the destruction of ecosystems.
  • Animal Welfare Policy: Suppliers and business partners involved in animal farming, meat processing, and the manufacturing of food products must recognize the importance of and adhere to the internationally recognized “Five Freedoms” of animal welfare, as follows:
    1. Freedom from hunger and thirst – by ready access to fresh water and a diet to maintain health and vigor.
    2. Freedom from discomfort – by providing an appropriate environment.
    3. Freedom from pain, injury and disease – through prevention or rapid diagnosis and treatment.
    4. Freedom to express normal behavior – by providing sufficient space, proper facilities and appropriate company of the animal’s own kind.
    5. Freedom from fear and distress – by ensuring conditions and treatment that avoid mental suffering.

(Source : TVO’s Supplier Code of Conducts 2024)

International Standards Certification for Sustainable Agriculture

Raw Materials Certification or Accreditation The Coverage of products Certified 2025 Exposure of Product Certified 2025
Soybean Round Table on Responsible Soy Association 4.85% 4.85%
Non-Amazon Biome/ Declaration 95.15% 95.15%
Sardines GMP Certificate issued by the Department of Fisheries, Ministry of Agriculture and Cooperatives, Government of Thailand 100% 100%

Striving for Sustainable Packaging

TVO recognizes the critical environmental challenges posed by plastic packaging. As a leading producer of vegetable oil, we use significant amounts of plastic in our packaging, which compels us to take responsibility for reducing our environmental footprint. Guided by our “Sustainable Packaging Policy and Guidelines”, we are committed to adopting innovative solutions that balance functionality, quality, and sustainability, ensuring our packaging supports a healthier planet.

“TVO is committed to eliminating unnecessary plastic packaging, single-use plastics, and reducing the use of plastic materials in packaging to address plastic waste issues and lower the carbon footprint of products.”

Target : “Reduce the carbon footprint of our 1-liter soybean oil packaging by at least 2% by 2025 through reductions in plastic material usage.”

Sustainable packaging policy and guideline Download

Significant progresses :

  • Elimination of single-use plastics: Since 2022, the Company has eliminated single-use plastic bottle-cap seals, reducing unnecessary plastic waste by up to 3,600 kilograms per year.
  • Packaging lightweighting and plastic reduction: In 2025, the Company conducted research and development (R&D) to optimize the design of its 1-liter vegetable oil bottles, reducing plastic use by 7 grams per bottle compared with 2020, while maintaining packaging strength and durability. This initiative reduces plastic consumption by approximately 629,050 kilograms per year, equivalent to an estimated GHG emissions reduction of 2,706,922 kgCO₂e per year.
  • Packaging reuse and circular economy: The Company implemented a systematic reuse program for industrial oil containers in line with circular economy principles, reducing the need for approximately 35,000 new containers and avoiding approximately 315,000 kilograms of plastic consumption, equivalent to an estimated GHG emissions reduction of 1,038,744 kgCO2e per year.
  • Design for recyclability: The Company replaced PVC bottle labels with OPP labels to improve packaging recyclability and increase the use of environmentally friendly packaging materials.
  • Use of recycled materials: The Company transitioned to 100% recycled paper for boxes used to package 1-liter vegetable oil products, reducing the consumption of virgin paper by approximately 70,400 kilograms per year.

Result:

Material type of Packaging used in 2025
Packaging Materials Coverage
(% of cost of goods sold)
Total Weight
(metric tonnes)
Recycled and/or Certified Material
(% of total weight)
Target 2025
(% of total weight) 
Wood/Paper fiber packaging 100% 100% 3,292 91%
Metal (e.g. aluminum or steel) packaging 100% 100% 864 0
Glass packaging N/A 100% N/A N/A
Plastic Packaging Material
Plastics Packaging unit 2022 2023 2024 2025
A. Total weight of all plastic packaging tons N/A 2,753.93 3,620 5,195
B. Percentage of recyclable plastic packaging % of the total weight of all plastic packaging N/A 99.7 99.7 99.7
C. Percentage of compostable plastic packaging N/A 0 0 0
D. Percentage of recycled content within plastic packaging N/A 0 0 0
Coverage % of cost of goods sold N/A 100% 100% 100%

TVO recognizes the importance of biodiversity and healthy ecosystems and is committed to identifying, assessing, and managing potential biodiversity-related impacts associated with its operations.

Biodiversity Risk and Impact Assessment

TVO conducts location-specific biodiversity and environmental impact assessments as part of the Environmental Impact Assessment (EIA) process, in accordance with applicable requirements and guidelines of Thailand’s Office of Natural Resources and Environmental Policy and Planning (ONEP).

The assessment covers TVO’s own operations and adjacent areas and considers potential impacts during both construction and operational phases. Biological resources assessed include terrestrial ecology (forests and wildlife) and aquatic ecology, together with related environmental aspects such as surface water quality, fisheries and aquaculture.

TVO has four operational sites, covering a total area of 21.0652 hectares. Biodiversity impact assessments have been conducted for three operational sites, covering a total area of 20.6335 hectares.

Biodiversity-Related Risks and Mitigation Actions

The assessment covers both terrestrial and aquatic ecosystems. Based on the EIA findings, the key biodiversity-related impacts associated with port operations are primarily related to the aquatic ecosystem, reflecting the location of the port adjacent to the Nakhon Chai Si River.

Key risks identified Key mitigation actions
Accidental spills of oil, chemicals or hazardous substances potentially affecting the aquatic environment Implement pollution prevention controls and a water pollution prevention and response plan.
Wastewater and contaminated water from operational activities potentially affecting water quality and aquatic ecosystems Collect and appropriately manage wastewater and contaminated water and monitor water quality and aquatic ecology.

Mitigation and Monitoring

TVO applies the biodiversity mitigation hierarchy, with current actions focusing primarily on Avoid and Reduce.

Avoid – Prevent potential impacts through project planning, pollution prevention and operational controls.

Reduce – Minimize impacts through wastewater management, pollution controls and environmental monitoring.

TVO also conducts ongoing monitoring of water quality and aquatic ecology around the project area to evaluate environmental conditions and the effectiveness of mitigation measures.

Social Sustainability

Human Rights

TVO has announced a “Human Rights Policy” outlining principles for conducting business to avoid threats, violations, and discrimination. Additionally, TVO has introduced a “Policy on Child Labor and Amelioration in Cases of Child Labor Found,” which addresses relevant employment sectors to ensure the prevention of child labor risks.

In 2023, the Company implemented Human Rights Due Diligence (HRDD) within the organization to identify and address HRDD issues throughout the value chain, ensuring that human rights violations are prevented. Moreover, the Company has established a welfare committee that acts as a central body for consulting on beneficial welfare for both employees and the Company. This committee reflects employees' opinions and suggestions, carefully considers all issues, and strives to maximize benefits for all sectors.

Human Rights Policy Download
Human Rights Due Diligence Download
The results of the 2025-2026 human rights audit Download

Safety and Occupational Health

Target 2024 Performance
Zero accidents, No work-related lost time injury continuous for 6,000,000 working hours within 2024 2 cases of work-related accidents
No work-related lost time injury continuous for 4,865,864 working hours
The Lost Time Injury Frequency Rate (LTIFR) for employees is 0 cases per 200,000 working hours within 2024 0.12
The TRIR (Total Recordable Incident Rate) is lower than the industry average for Starch and Vegetable Fats and Oil Manufacturing (NAICS 311220), which stands at 1.8. 0.48

The Company prioritizes safety, occupational health, and work environment, considering it a shared duty and responsibility of employees at all levels. Therefore, policies on Quality, Occupational Health, Safety, and Work Environment have been established as guidelines for operations, with strict supervision and communication to employees, partners, and contractors to ensure compliance. A Safety, Occupational Health, and Work Environment Committee has been set up to monitor and evaluate, offering suggestions for improvements and corrections to prevent and minimize potential losses.

Internal Inspection

The Company conducts assessments to ensure compliance and evaluate the effectiveness of its management system in accordance with the ISO 45001 Occupational Health & Safety Management System standard. This includes internal audits at least once a year and annual surveillance visits conducted by external auditors. The findings from these audits are used to implement corrective and preventive actions to continuously improve operational processes.

Incident Investigation

To ensure that the Incident Investigation process for workplace injuries, occupational illnesses, and various emergencies is conducted effectively—leading to root cause resolution and the prevention of recurrence—TVO has established procedures that align with the Safety Incident Information and Reporting Standard and the Incident Investigation & Analysis Standard as follows:

Inspect the incident area
Create an accident occurrence registry
Investigate and analyze the accident by an investigation committee
Follow up on corrective and preventive actions
Report the results to management

To foster a culture of safety in the workplace, the company has continuously organized safety awareness activities for employees and business partners, including safety training for new employees; fire safety training, fire drills, and evacuation drills for business partners before entering the worksite; and annual emergency preparedness drills for chemical and fire emergencies at both the factory and head office.

Quality, Occupational Health, Safety, and Environmental Policy Download

Employee Caring and Development

TVO promotes the continuous development of all levels of employee skills to adapt to ongoing changes in the business world. By promoting learning through both internal training programs and encouraging participation in external training, as well as fostering learning from real work experiences to emphasize continuous self-development among employees. An average employees training hours of 17 hours per person per year.

Labor Practice

The company places great importance on fair labor practices, adhering strictly to human rights principles and all relevant labor laws. Clear guidelines and measures are in place to ensure that all employees are treated equally, transparently, and with mutual respect. These practices cover all levels of the organization, fostering a safe, fair, and supportive work environment that promotes the well-being and sustainable development of employees.

1. Compensation and Benefits

The Company is committed to paying a living wage  that supports a decent standard of living for all employees. Compensation levels are determined to be at or above local cost-of-living estimates and aligned with industry benchmarks , while strictly complying with labor laws and regulations.

The Company upholds fair, transparent, and equitable remuneration practices through its Compensation and Benefits Policy, ensuring that all employees receive appropriate and non-discriminatory pay and benefits in accordance with their roles and responsibilities.

TVO uses the living wage methodology from the Asia Floor Wage Alliance as a reference for calculating living wages. This methodology is applied to assess the wage levels of our employees to ensure they are paid a living wage.

Compensation and Benefits Guideline Download

In addition, the Company provides supplementary benefits such as overtime pay, travel allowances, special bonuses, and diligence incentives to enhance employees’ quality of life, motivation, and overall well-being.

2. Monitoring and Reviewing the Gender Pay Gap

The Company upholds a fair compensation practice that ensures equal remuneration for work of equal value, with no discrimination or bias based on gender. To achieve this, the Company routinely monitors and analyzes the gender pay gap on an annual basis through a structured and transparent process, which includes:

  • Objective data analysis that considers factors such as length of service, experience, and performance evaluation to determine whether any pay differences are related to gender or justified by other legitimate factors.
  • Corrective actions and structural review in cases where unjustified or unfair pay gaps are identified, ensuring that such disparities are addressed and the compensation structure is reviewed accordingly.
3. Monitoring and Tracking of Working Hours

The Company has established a systematic approach to avoid excessive working hours  and ensure that maximum working hours are appropriately defined in line with the Company’s policies and in strict compliance with labor laws. The implementation is carried out through the following measures:

  • Work Regulations: The Company has issued clear work rules regarding regular working days, hours, and rest periods, as well as transparent criteria and payment rates for overtime work. Regular working hours shall not exceed 48 hours per week.
  • Time Recording System: A modern time-tracking system is implemented to automatically record employees’ attendance and calculate total working hours, allowing effective monitoring and preventing overtime beyond the legal limits. 
  • Overtime Approval Process: Supervisors are required to approve overtime work in advance to ensure that overtime is necessary, planned, and aligned with operational needs. This process guarantees that employees receive accurate and fair payment for all overtime hours worked , while total overtime—including work on regular days, holidays, and overtime on holidays—does not exceed 36 hours per week. 
4. Notice Period Prior to Termination

The Company respects employees’ rights and is committed to fair labor practices. In the event that employment termination becomes necessary due to business reasons, the Company provides advance notice of at least 30 days  prior to the effective termination date, except in cases of serious misconduct where advance notice is not required.

If the Company is unable to provide the required notice period, it will pay compensation in lieu of notice equivalent to 30 days of the employee’s most recent wages, ensuring fair treatment and compliance with applicable labor laws.

5. Employee Benefits and Welfare

The Company provides comprehensive employee benefits that not only comply with labor laws but also extend social protection coverage beyond public programs to enhance employees’ quality of life and overall well-being. These benefits include a Provident Fund and medical expense coverage in addition to the national social security scheme, ensuring long-term financial stability and health protection for all employees. 

In addition, the Company grants a range of paid leave entitlements as follows:

  • Public holidays: at least 13 days per year
  • Annual leave: at least 8 days per year
  • Personal leave: 6 days per year
  • Maternity leave: 98 days (14 weeks), with paid wages up to 45 days

Employees are entitled to receive wages during periods of annual leave, personal leave, and sick leave. To promote work–life balance and ensure employees fully utilize their paid leave entitlements, the Company provides convenient access to leave records and remaining leave days via the internal “น้ององุ่น” Line OA application.

Employee Development Programs

TVO implements the Digital Capability Development Program: “AI for Work” to strengthen employees’ digital capabilities and practical application of AI in daily work, enabling employees to adapt their ways of working in line with the organization’s Digital Transformation direction.

  • Objectives and Expected Outcomes:

    Reduce time and improve efficiency in document preparation, writing, and information research.

    Improve the quality of work and communication.

    Promote ethical and secure use of AI, including verification of AI-generated information before use.

    Strengthen digital capabilities to support employees in adapting to technological changes.

  • Learning Methods and Program Phases: The program is implemented in three phases:

    Phase 1 – 2026: Training & Workshop
    External AI practitioners are invited to provide training and hands-on workshops on the effective, responsible, and secure application of AI in daily work.

    Phase 2 – 2027: AI Application Projects
    Participants apply the knowledge gained from the training and workshops to develop 50 AI-based prototype projects aimed at improving work processes. The projects will be presented and evaluated according to the defined timeline.

    Phase 3 – 2027: Network Sharing
    Participants share experiences, AI use cases, and lessons learned from the projects to promote peer learning and knowledge sharing across the organization.

  • Program Output: A total of 100 employees, representing 30% of all regular employees at Officer level and above, participate in the program. Participants are expected to develop 50 AI-based prototype projects, with progress monitored and evaluated periodically through 2027.
  • Business Impact: TVO plans to assess the quantitative business impact of projects implemented in practice, based on time savings, process efficiency improvements, and reductions in relevant costs or resources.
  • Workforce Coverage: The program covers regular employees at Officer level and above, totaling 100 employees or 30% of the relevant employee population. Contractual and part-time employees are not included in the current program scope.

Type of Performance Appraisal

TVO has assessed the performance of employees in various ways as follows:

1. Management by objectives

TVO has a policy to provide fair compensation to employees at all levels, taking into account annual performance evaluations, employee potential, and the company's overall performance. In 2023, to set annual goals and targets for individual employees, the company introduced the Performance Management System (PMS) to enhance the efficiency of employee performance evaluations. This system aims to develop employee capabilities and encourage active participation from all employees in driving the organization toward success. Additionally, the PMS fosters motivation by helping employees recognize their strengths and areas for improvement, laying a solid foundation for continuous skill and capability development.
Frequency: Annually

2. Multidimensional performance appraisal

In 2024, TVO implemented the 360-degree feedback system as part of its employee promotion process. This system is designed to foster comprehensive development for both employees and the organization. It provides employees with the opportunity to receive feedback on their strengths and areas for improvement from various perspectives, including supervisors, colleagues, and subordinates. This approach ensures a more comprehensive, transparent, and unbiased evaluation process. Employees can utilize the feedback to develop their skills and capabilities effectively. The system also promotes an open organizational culture that embraces feedback, enhances team relationships, and supports precise and effective decision-making in employee development and sustainable organizational management.
Frequency: Twice a year

Employee Support Program

The company is committed to implementing various programs focused on promoting and maintaining the physical and mental health of employees. The goal is to ensure that every employee is happy and enjoys good physical and mental well-being, enabling them to perform at their full potential. These programs not only enhance employees' quality of life but also foster engagement and strengthen the bond between employees and the organization, contributing to long-term sustainable success.

In 2024, the company began to transform its work structure and provide benefits that better align with the employees' lifestyles as follows:

Program Detail
Flexible Working hours The company has adjusted the work schedule to offer greater flexibility, allowing employees to choose their working hours within the designated framework. Employees can start and finish their work as needed, helping them better manage their time, achieve a balance between work and personal life, and ultimately increase job satisfaction and work efficiency.
Work from Home and Work from Anywhere arrangements The company has set designated work-from-home days based on the needs of each department, providing more flexibility in work arrangements and reducing commuting time. This enables employees to manage their time effectively and work more efficiently, while also helping to reduce costs for both employees and the organization.
Breast-feeding/lactation facilities or benefits The company has arranged private nursing rooms and allocated time for breastfeeding breaks to support female employees in caring for their families. This initiative helps create a balance between work and personal health, allowing employees to look after their well-being and that of their children.
Paid parental leave for the primary caregiver The company has established a policy allowing employees to take paid parental leave for up to 14 weeks, providing them with the opportunity to care for and bond with their newborns.

Summary Table of Additional Data

GRI Indicators Data Unit 2022 2023 2024 2025
3.1.4 Share of women in all management positions % of total management positions N/A N/A N/A 40.27
Share of women in management positions in revenue-generating functions % all such managers N/A N/A 65 61.9
Share of women in STEM-related positions % total stem positions N/A N/A 17 15
TVO is committed to 40% of all manager position to be held by women, by 2030 (target year)
405-1 3.1.5 Workforce breakdown based on Nationality
Thai % 100 100 100 100
Others % 0 0 0 0
Workforce breakdown based on Race
Thai % 100 100 100 100
Others % 0 0 0 0
401-1 3.3.4 New employee hires breakdown by Nationality
Thai % 100 100 100 100
Others % 0 0 0 0
3.3.5 Turnover rate breakdown by Nationality
Thai % 100 100 100 100
Others % 0 0 0 0
3.3.9 Employee engagement Survey % N/A 61.27 62.08 73.60
percentage of employees who responded to the survey % N/A 34.84 79.3 74.21
Remark:
The reported data covers all TVO employees.
100% of TVO employees are Thai by race and nationality.

Participation in Community and Social Development

TVO Promotes and supports employee engagement with the community by organizing various activities or projects aims at conserving and revitalizing local culture and wisdom, while focusing on developing the community for sustainable self-reliance. The “Community Relations Unit” has the duty of communicating with the community. For example, listening to feedback, suggestions, or concerns serves the purpose of preventing or solving problems that may arise from operations.

CSR - DIW Continuous 2023 Project

For the fourth consecutive year, TVO has participated in the CSR-DIW Continuous 2023 project. This initiative involved listening to and resolving community issues through collaborative forums with communities within a 5-kilometer radius of the factory. This year, TVO organized a workshop on making eco-friendly laundry soap from plant-based oils. The aim was to promote the concept of increasing value and reducing household waste, which aligns with sustainable social development guidelines. TVO provided equipment and sent representative employees to share knowledge about the drawbacks of used cooking oil, along with recommendations for its proper management.

Caring & Sharing Project: Sharing from the heart for a sustainable Thai society

TVO has continuously conducted the Caring & Sharing Project. In 2023, the Company focused on creating self-reliant community, encouraging local people to develop themselves in both life skills and professional skills. TVO took part in supporting education for school and underprivileged young, community well-being, reserving and celebrating the beautiful local traditions and emphasizing the value of community involvement. All these efforts were aimed at fostering coexistence in society and developing a sustainable quality of life. The example of this activity is supporting education to youth, supporting medical equipment and preservation of culture and tradition.

Health & Nutrition

TVO's commitment on Health & Nutrition

The Company places great importance on developing health and nutrition products to effectively meet consumer needs, enhance quality of life, and promote long-term societal well-being. To guide its operations, the Company has established a set of health and nutrition practices as follows.

  1. The Company develops products with appropriate nutritional value (0 grams of trans fat per serving) in accordance with international nutrition standards to promote healthy consumption
  2. The Company ensures that its products are both affordable and accessible to consumers by managing pricing and availability according to market conditions and raw material costs. This approach allows consumers to obtain high-quality products at reasonable prices.
  3. The Company provides nutritional information per serving on product labels and offers products in various package sizes, enabling consumers to choose according to their needs .
  4. The Company ensures that marketing communications accurately reflect the characteristics of its products and cover all types of vegetable oils available in the market , including soybean, corn, and canola oils, ensuring that consumers receive complete and reliable information to make informed purchasing decisions.
  5. The company regularly verifies the quality of its products through laboratories certified to international standards (ISO/IEC 17025) and chemists approved by the American Oil Chemists’ Society (AOCS), ensuring that all health and nutrition information and claims are accurate and safe.
  6. The Company ensures that all products in every market display essential nutritional information on their labels. This includes both basic and supplementary nutrition details, such as 0 gram of cholesterol, usage instructions, and storage guidance. By applying nutrient declarations on all products across all markets , the Company guarantees that consumers have complete access to information and can make informed purchasing decisions.

Remark: The product is not subject to the requirements for GDA labeling.

Health & Nutrition Programs

Targets and Performance
Target 2023 2024
Control levels of key nutrients
-Trans fat less than 2%, in accordance with the Thai Industrial Standard (TIS 176-2561).
Trans fat <1%
*No added additives.
Trans fat <1%
*No added additives.
Increase fortified food offerings  - Commercially available fortified food products enriched with vitamin A in soybean and canola oils (Healthy Chef brand).

The Company has established a Research & Development (R&D) unit with experts in food science, responsible for reviewing the main approaches in product development as follows:

1. Development of Health Products

The Company focuses on improving product quality by increasing nutritional value and controlling trans fats  content through the Corporate Nutritional Profiling System (NPS).   The NPS is used to analyze the amount and type of fats in core products in accordance with Thai FDA guidelines . This initiative helps prevent malnutrition and non-communicable diseases (NCDs) such as diabetes, heart disease, stroke, and cancer. The Company’s products are diverse, including soybean oil, canola oil, corn oil, and sunflower oil, to cater to all consumer groups, including those managing heart health, the elderly, and those seeking to control dietary fat.

2. Maintaining Product Quality and Nutritional Value

The Company develops oil production processes using advanced refining and extraction technologies to reduce energy and resource loss while preserving key nutrients, such as Omega-3, and minimizing trans fats.  Efficient production processes also help lower costs, enabling consumers—especially low-income households, remote communities, and individuals seeking healthy nutrition—to access high-quality products at affordable prices and with greater accessibility. 

3. Sustainable Packaging Development

The Company places importance on developing environmentally friendly and convenient packaging by using recycled materials and designing to maintain product quality throughout shelf life. Bottle caps are easy to open and close, helping reduce nutrient loss and extend storage life, ensuring all consumer groups can access quality products equally. Packaging for households is available in multiple sizes, including 230 ml, 470 ml, 750 ml, and 1000 ml, supporting portion-controlled consumption and suitable for preparing meals, thus meeting diverse consumer needs.

Product Labelling

The company prioritizes the accurate, clear, and comprehensive communication of product information to ensure that consumers can make confident purchasing decisions. Additionally, it provides channels for receiving customer feedback and complaints through its customer service center.

In 2025, 100% of soybean oil products included nutritional information on product labels, in compliance with the regulations of the Food and Drug Administration (FDA). The label also provides details of Guideline Daily Amount (GDA). The company also adhered to GHP and HACCP standards to enhance consumer confidence in the quality and safety of products manufactured through highly efficient production processes.

Nutrition Information

The label provides details of key ingredients and nutritional information in compliance with legal requirements of the Food and Drug Administration (FDA).

The label also provides details of Guideline Daily Amount (GDA) to show recommended consumption per serving.

Specific Information

The label provides additional information on production Standards, environmental certifications, and halal certification

Additional Information

The label provides information on usage instructions, storage Guidelines, and recommendations

Summary Table of Additional Data

Unit 2021 2022 2023 2024 2025
Total revenue from healthy products MB 9,656 11,662 7,644 7,656 10,844
Total food & beverage revenue MB 11,869 14,722 12,202 11,174 11,685
-Soybean oil MB 10,920 13,892 10,178 10,644 11,208
-Others : other vegetable oils (excluding soybean oil) and canned fish products MB 949 830 2,024 530 477
% Healthy products revenue % 81.35 79.21 62.64 68.51 92.80

Customer Relation Management

TVO has a customer relationship management process in place to receive, monitor, and respond to customer inquiries, feedback, and complaints through various communication channels.

1. Customer support and feedback channels 

Customers can request support or provide feedback through various channels, including:

  • Online form or direct email: via www.tvothai.com, email: info@tvothai.com, and LINE Official Account: TVO Official
  • Telephone: +66 2 477 9020 (Head Office)
  • In person: through direct contact with TVO sales representatives
2. Customer Feedback and Product/Service Improvement 
  • Customer feedback and suggestions received through all available channels are forwarded to the relevant department for review and appropriate action.
  • Feedback and complaints regarding products and services are regularly reviewed and incorporated into product and service improvement and development processes.
3. Customer service accessibility 

TVO considers the accessibility and needs of different customer groups when improving its customer service and communication processes.

Elderly customers and customers with disabilities can contact TVO directly by telephone at +66 2 477 9020 for assistance and support.

4. Complaint handling and resolution

TVO has established procedures for handling customer complaints:

  1. Receiving Complaints
    • TVO receives complaints through various communication channels and assesses the nature and severity of the reported issue.
    • The responsible function contacts the complainant/customer to acknowledge receipt of the complaint within 1-3 Day.
  2. Investigation and Corrective Action
    • The unit receiving the complaint forwards the relevant information to the Quality Assurance Department for investigation and coordination with the relevant departments.
    • Appropriate corrective, preventive, and remedial actions are determined based on the nature of the complaint.
    • The proposed approach and results of corrective actions are communicated to the complainant/customer within 3-7 Days depends on case inquires, as appropriate.
  3. Follow-up and Resolution
    • The responsible function follows up on the complaint and communicates relevant information to the customer throughout the complaint handling process.
    • The complaint is monitored until appropriate corrective action and resolution have been completed.

Appendices; current practice MK3 both industries and consumers, for instance.

Action Phase
  • Product traceability: Record product name/SKU, lot/batch number, production/expiry date, purchase location, and supporting photos/sample where applicable.
  • Complaint classification: Classify complaints into relevant categories such as product quality, packaging/leakage, foreign matter, odor/color/taste, labeling, product quantity, delivery/service, and potential food-safety issues.
  • Food-safety escalation: Establish immediate escalation procedures for complaints potentially affecting consumer health or food safety, with QA involvement and management escalation where required.
  • Complaint severity/risk assessment: Assess complaints based on consumer safety risk, product impact, recurrence, and potential market impact to determine response priority.
  • Lot investigation: For product-related complaints, investigate the affected production lot and related production/quality records, where applicable.
  • Product sample handling: Define a process for collecting and examining returned product or samples when physical investigation is required.
  • Root Cause & CAPA: Significant or recurring product complaints should undergo root cause analysis and corrective/preventive action (CAPA) to reduce recurrence.
Solution
  • Consumer remedy: Define appropriate remedies depending on the case, such as product replacement, refund/compensation where applicable, or explanation of investigation findings.
  • Complaint trend monitoring: Regularly review complaints by SKU, complaint type, production lot, channel, and recurring issue to identify emerging quality problems.
  • Complaint KPIs: Monitoring complaint rate. Less than 5% of good sold, target below 2% of good sold. (current performance always less than >1%)
  • Consumer feedback to product improvement: Feed recurring insights into packaging improvement, product quality, labeling/instructions, manufacturing, and new product development. Via online platform or direct calls.
  • Consumer communication: For investigations requiring additional time, provide the consumer with status updates and an expected response timeline. Usual 1-3 days with appropriate remedies upon case.
  • Complaint evidence/records: Maintain complaint details, investigation findings, QA conclusions, corrective actions, consumer response, and closure records.

Customer Satisfaction

TVO prioritizes services that pay attention to every detail, fully addressing customer needs with products that focus on health and good nutrition, in order to enhance quality of life and support sustainable well-being in all dimensions.

Unit 2021 2022 2023 2024 2025
Satisfaction Evaluation Criteria % 80 80 80 80 80
Satisfaction Assessment Results % 91.51 90.88 90.32 93.76 92.90
Data coverage % of Revenues 55 54 61 39 65

Product Safety and Quality Management

TVO has established a comprehensive policy for Food & Feed Safety management. To ensure product safety and quality, the Company has established a dedicated department responsible for quality control and quality system development including the development of a quality inspection manual covering all processes from raw material receiving and production to final product inspection before delivery in compliance with the ISO 9001 Quality Management System. This enables the Company to maintain an efficient quality management system, conduct product safety and quality inspections in accordance with international standards, and continuously analyze and plan quality improvement initiatives. These measures are designed to build confidence and ensure full compliance with customer agreements.

TVO has obtained various international certifications in product safety and quality, covering raw material cultivation sources, production processes and finished products, GHPs & HACCP, FSSC 22000, ISO 22000, ISO/TS 22002-6 (PAS 222), ISO 9001 and Halal etc. As part of the ISO 9001 - Quality Management System certification, the Company conducts an internal audit annually to reinforce its commitment to continuous improvement and to ensure the highest standards of operational excellence .

TVO places strong emphasis on employee engagement by providing targeted training programs for employee in departments directly involved with the Quality Management System. These programs are designed to enhance understanding and promote best practices in quality management across key functions, including Production, Marketing, Procurement, Human Resources, and Information Technology.

Integration of Emerging Technologies to Enhance Product Quality

TVO places strong emphasis on integrating emerging technologies into its manufacturing processes and across the supply chain to enhance, control, and assure product quality. These initiatives are implemented through five key strategies as follows:

  1. Smart Data Platform and Real-Time DashboardsTVO operates a “Single Platform” developed to connect its operational systems and enhance data integrity, enabling real-time monitoring of raw material and product quality. For process optimization, OEE Dashboard and Material and Energy Balance Dashboard are used to support the identification of critical points and bottlenecks and enable continuous process improvement across the production line.
  2. Automated Quality Analysis and Control through In-line/Online Analyzers and IoTTVO has installed advanced sensors and real-time quality analysis technologies at critical points in the production process to monitor key parameters continuously, 24 hours a day, without interrupting production. Data is transmitted directly to the “Single Platform,” enabling proactive identification of trends and supporting automated process adjustments.
  3. AI-Driven Machine Reliability and Predictive MaintenanceTVO uses a CMMS with Sensor Integration, supported by high-precision sensors that monitor vibration, temperature, and electrical current. AI and Machine Learning are applied to detect anomalies and identify minor deviations proactively, helping prevent unplanned breakdowns. This supports greater stability in the production process and helps reduce process variability that may result in off-specification products.
  4. Energy Management System (EMS)TVO applies an Energy Management System (EMS) to support continuous and precise control of energy consumption. The system detects anomalies in production process parameters, such as abnormal increases in steam consumption, and provides alerts to support timely maintenance actions.
  5. Advanced Research, Development and InnovationTVO collaborates with external research organizations to conduct research and develop high-quality products, including in-depth research to support food safety and zero contamination. Advanced analytical technologies are applied to detect contaminants at the molecular level and support control of production processes in accordance with international food safety standards. Research data is also connected with the Single Platform for integrated analysis with internal quality control data.
Quantitative Targets to Improve Product Quality Performance

TVO establishes and regularly monitors quantitative targets to maintain and continuously improve product quality across its key product groups. Key targets include maintaining customer satisfaction above 80% and achieving zero customer complaints related to specified product quality parameters. Product quality is also monitored for compliance with applicable legal and internal quality requirements. Performance against these targets is regularly reviewed as part of the Company’s quality management system and continuous improvement process.

Control of Non-Conforming Products

In 2025, the Company recorded zero product quality incident cases that required product recall. The Company maintains a systematic approach for managing non-conforming products to ensure that products not meeting specified requirements are appropriately controlled and addressed.

The process covers incoming products, products in process, finished products, and products returned by customers, as well as matters related to environmental requirements and Halal standards. The Company identifies and reviews non-conforming products, analyzes their causes, implements corrective and preventive actions, and follows up on the results to help prevent recurrence and support continuous process improvement.

Process for Managing Non-Conforming Products
  1. Identification and Assessment Identify non-conforming products and assess the nature of the identified issue.
  2. Product Control Control non-conforming products to prevent unintended use or delivery before appropriate review and action are completed.
  3. Root Cause Analysis and Corrective Action Planning Review relevant information and analyze the causes of the issue to determine appropriate corrective actions.
  4. Corrective and Preventive Actions Implement corrective actions and appropriate measures to prevent recurrence.
  5. Follow-up and Effectiveness Review Follow up on corrective actions, document the results, and review their effectiveness to ensure that identified issues are appropriately addressed and contribute to continuous improvement.
Process for Handling Customer Complaints Related to Product Quality and Safety
  1. Receiving Complaints Business units that identify issues shall complete the Customer Complaint Form and submit it to the Quality Control (QC) Department.
  2. Root Cause Investigation The QC Department coordinates with relevant departments to investigate the root cause using related quality records.
    • For cases involving consumer safety, the investigation shall be completed within 1–2 days.
    • For cases not involving safety, the investigation shall be completed within 7 days.
  3. Corrective and Preventive Actions The QC Department determines and approves the corrective and preventive actions. The relevant business unit shall notify the complainant of the cause, corrective measures, and preventive actions within the prescribed timeframe.
  4. Follow-up and Closure The auditor and related team review the effectiveness of the corrective actions and submit the results to the QC Department for closure.
    • If closure is approved: QC shall report the result to the Assistant Managing Director, Factory Management Division, the Safety, Health and Environment (SHE) Department, and the Quality Management Representative (QMR).
    • If closure is not approved: QC shall refer the issue to the Quality Meeting or convene an immediate meeting to issue a Corrective Action Request (CAR) and notify the relevant business unit for further action.
Product Recall Procedure
  1. Initiation of Recall Finished products shall be recalled immediately upon receipt of credible information or evidence indicating that the product may pose a safety risk to consumers.
  2. Recall Assessment The Company shall consider initiating a recall upon receiving:
    • Investigation or analytical results, or reports from relevant parties confirming that the distributed product may cause harm to consumers; or
    • Customer complaints that, upon evaluation, are determined to present a potential safety risk.
  3. Coordination and Recall Execution The Production, Logistics, or other relevant departments shall provide necessary information to the Sales or Marketing Department, which will coordinate with customers or distributors to retrieve the finished products and return them to the factory.
  4. Wide-Scale Recall In cases where affected products have been widely distributed to consumers, the Company shall follow an escalation process to determine the need for a public recall announcement. Once approved, the Sales or Marketing Department shall execute the recall as instructed.
  5. Implementation of Standard Procedures All relevant departments shall follow the applicable procedure concerning Customer Complaint Handling, Control of Nonconforming Products, and Corrective and Preventive Actions.
  6. System Traceability Testing The responsible Department Manager shall conduct a traceability and recall system test at least once a year. The test shall cover traceability, recall, and withdrawal activities in accordance with GMP PLUS standards.
Performance in 2025

In 2025, there were no product recalls related to non-compliance with standards, laws, or regulations, as shown below:

2022 2023 2024 2025
Number of recalls (cases) 0 0 0 0
Quantity of recalled products (tons) 0 0 0 0

Sustainability activities

Reducing Resources

TVO strived to develop packaging for vegetable oil bottles, vegetable oil boxes and animal feed meal packaging to support the goal of reducing the carbon footprint of the product level. We improved the 1-liter vegetable oil bottle size by consideration of the most efficient in the use of resources by reducing plastic pellets used 4 grams per bottle while still durable by reducing the number of plastic pellets to overall 350,000 kilograms per year, including canceling the plastic covering the bottle (cap seal) in a 1-liter of product, resulting in a total reduction of more than 26,600 kilograms per year.

Furthermore, we improved 1-liter vegetable oil boxes by decreasing their thickness and using recycled paper which reduced reliance on resources. These improvements were part of reducing the paper used by more than 70,400 kilograms per year, including developing animal feed meal bags that reduced the thickness of packaging, weaving thread from 80 microns to 60 microns, reducing the use of weaving thread resources by more than 12,517 kilograms per year while maintaining the durability standard, food safety, and ease of use.

Waste Management

TVO realized the importance of responsible consumption from the production process to the consumer. Therefore, we established the “TVO Oil Bottles Upcycling” project for employees both at the head office and the factory to participate. The goal was to create knowledge and understanding about the management of used vegetable oil bottles and PET bottles by correctly sorting them at the source and sending them to the recycling process.

At the beginning of the operation, all of the plastic bottles were transformed into “Coasters” to give as a New Year’s gift for the benefactor.

In 2023, The Company has been continuing this project, which was expanded to the “Office Waste Sorting Project” with 3Rs principles (Reduce, Reuse, Recycle) to promote proper waste separation in the workplace and raise the project to a complete waste sorting with the aim of creating a culture of proper separation of each type of waste from the source. The PET plastic bottles from the project are collected and processed into new products such as T-shirts from recycled fabrics and cloth bags, etc.

This project was reducing the plastic waste by managing it at the source, added value as new items from recycled materials and reducing the amount of waste and participating in driving the circular economy system.

Supporting Community Engagement

TVO supports project for a career path in the community

TVO was continuously supporting communities’ engagement by creating a “Making Soap from Used Vegetable Oil Training” project with the goals to sharing benefits and harms as well as offering a guideline to making a new beneficial product. Furthermore, this project was reducing the amount of household waste. The process of making soap was simply for everyone do their own and can be useful of free time to make and also reduce household expense. Those who participate will be applying this skill to advance their careers.


“ECO Flying Project” converting water hyacinth into Food Container

TVO was cooperating with community enterprise Koh Lad E-Tan at Sam Phran district, Nakhon Pathom province to create a “ECO Flying project” under the concept of preserving and restoring the Tha Chin River to be clean and solve the problem of dense water hyacinth which obstruct the water traffic including creating sustainable self-reliable social in community. TVO had been supporting representatives of community to observational study at Nong Nam Sai Department of Non-Formal Education at Pha chi district, Ayutthaya province. Other than, TVO prepared machinery and other equipment to encourage the community to converting water hyacinth to create a benefit and environmental community.

“Water hyacinth leaves” bring to make eco-friendly food containers and selling to nearby cafés or restaurants. It is a biodegradable food container. TVO has a further plan to revenue-generating to communities by converting “Water hyacinth Trunk” into package cushioning. In the future, the plastic bubble wrap in the product packaging box will be replaced by this package cushioning.

Accordingly, this project has the potential to increase community income, and it is considered the starting step for social and environmental care with the main goal of “Together Sustainable Growth between TVO and Community”.

Headquarter

149 Ratchadapisek Road (Thapra-Taksin) Bukkhalow Thonburi Bangkok 10600

Factory

81/7 Moo 1, Thaiyawas Sub-district, Nakorn Chaisri District, Nakorn Pathom Province 73120

CONTACT

+66 2 477 9020
info@tvothai.com